Loan Officer Assistant
- North American Savings Bank
- Kansas City, MO
- Other
- About 1 month ago
Salary
N/A
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Job Description
Loan Officer Assistant
Our mission is to create exceptional experiences for our customers that help them achieve their dreams, and we are looking for exceptional people who have the talent and passion to help us make those dreams come true.
Looking for a career with a great company culture, potential for growth, and the opportunity to make a difference in the lives of others? At North American Savings Bank (NASB), we deliver best-in-class customer service and the right financial solutions to help our customers achieve their dreams, whether it’s buying their first home, planning for retirement, or anything in between. We believe that exceptional customer service starts by cultivating an exceptional work culture—one that recognizes and rewards hard work, provides the right tools for success, and believes that healthy, happy associates are the foundation of a strong organization. NASB has been in business for over 92 years, and our rapid growth means we are looking for new team members who want to grow with us!
We are currently looking for a Loan Officer Assistant to join our Commercial and Construction Lending team.
Job Summary
This position provides support to Commercial Real Estate (“CRE”) Loan Officers, Lending & Operations Managers, and the Chief Lending Officer with primary responsibilities being customer service, borrower communication, portfolio maintenance, and general support-including administrative and operational support.
Core focus is in working closely with lenders, processors, credit underwriters, and closers to appropriately document and process the credit file of each borrower. Ensure compliance requirements are met, while completing reoccurring assessment on the level of risk associated with each relationship and accordingly, communicate with Loan Officers and/or Management as needed.
What you can expect to work on
- Assist CRE Loan Officers and Lending Managers in the preparation and submission of credit memorandums on all new loans, renewals, extensions, modifications relative to financial strengths and weaknesses of borrowers, risk assessments, strength of guarantors, industry analysis, collateral, and loan structures with opinions as to credit worthiness.
- Assist in portfolio management activities; project inspections, closing loans and picking up/dropping off borrower information. As needed, work and coordinate with Credit and Operations Departments.
- Review exception reports and assist in the collection of past due credit information (borrower & guarantor financials, work in progress, etc.). Work directly with the credit department to ensure all information is obtained, complete and accurate.
- Provide support to CRE Loan Officers including project analysis, real estate analysis, market research, inventory analysis etc.
- Acts as a liaison between the customers, loan officers, and loan administration staff through the loan process. Performs a variety of customer service activities using problem solving skills to respond to requests, research discrepancies and resolve issues.
- Coordinates processing of approved loans; ensures loans are processed according to the approval and they conform to Bank lending policies; obtains sufficient information and/or documentation from customers; coordinates with the processing staff to obtain necessary documentation for loan processing; solves problems relative to processing and servicing loans.
- Performs proactive, effective, and efficient lending support and assistance to NASB Lending Officers and Managers. Activities may require overflow support to operations and credit, operations, and closing departments (in support of lending unit and Loan Officers)
- Other miscellaneous administrative, special projects, and client related activities as designated by the Chief Lending Officer
- Reviews construction draws, appraisals, and internal evaluations of bank collateral.
What you offer us
Education/Experience:
- Bachelor’s degree in business, finance, accounting, or related field; or equivalent experience required.
- Two (2) years of relevant experience in commercial real estate lending, commercial loan servicing, or related experience required.
- 5 years of industry experience preferred.
Skills:
- Strong EQ with ability to work effectively in a fast paced, high production, and complex transactions.
- Critical thinking, detail oriented, and have ability to make quick and sound decisions.
- Display good work ethic and work with team to achieve department goals. Exhibit a positive attitude, work well with team members, be solution driven.
- Exhibit excellent customer service skills to enhance the customer journey and communicate effectively.
- Must be polished and professional and facilitate extension of the customer journey/service we provide to our customers.
- Effective business communication skills (both oral and written), including in-person and over the phone.
- Excellent time management and organizational skills – must be detail-oriented
- Exhibit good judgment, be solution driven, demonstrate commitment and initiative, good interdepartmental working relationships with co-workers.
- Strong interpersonal communication and organizational skills; Ability to effectively interact with individuals in all areas of the bank.
- Ability to cross train in related duties.
- Ability to develop and present information in varied mediums.
- Sound judgment and decision-making abilities
Work Environment
- Hybrid work environment; Monday/Friday work from home, Tuesday-Wednesday-Thursday in-office
- As business needed require, hybrid days may need to be adjusted.
- Extended loan hours to meet client needs, including flexibility to adjust business hours (early/late)
- Typical business hours are 8am-5pm and/or 9am-6pm to correspond with time zone of customers/files
- Must be able to work well under pressure and in meeting deadlines to meet customers’ needs
What we offer you
NASB offers competitive compensation and excellent benefits packages, including:
- Comprehensive health insurance options including medical, dental, and vision coverage.
- 401(k) retirement plan with immediate employer match.
- Generous paid vacation, sick and personal days. Plus, enjoy a bonus day off for your birthday!
- Exclusive mortgage and banking benefits.
- Paid holidays, volunteer time off, and free parking at NASB facilities.
- Employee referral bonuses and internal training programs to help reach your career goals.
If you have any questions, please contact [email protected]
Note: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not to be construed as a contract for employment.
North American Savings Bank (NASB) is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.
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