JOB DESCRIPTION

Position Title: Meat Clerk Job Code: 2204

Department: Meat Location: Retail Store

Status: Non-Exempt

PURPOSE OF POSITION:

• The Meat Clerk is responsible for assisting and servicing customers at the Meat department. He/she must have excellent customer service skills, as they are usually working one on one with customers. He/she is responsible for following the customer satisfaction behaviors, to include being friendly, responsive, knowledgeable and passionate. He/she wraps meat product to be placed in the display cases later. The product must also be weighed and priced prior to being put out for sale. He/she must fill products into the service case, self-service cases, and other display areas and may also take down product at night. Meat clerks also do preparation of food products and work with cooked and uncooked foods. This may include the use of knives and slicers. He/she must maintain product quality by reviewing appearance, codes, and rotating product.

He/she must maintain the Meat area in a clean/sanitary and visually appealing manner.

ORGANIZATIONAL RELATIONSHIPS:

• This position reports to: Meat Manager

• Position(s) that report directly to this position: Full time clerks may supervise, train, and develop part time clerks when assigned.

ESSENTIAL JOB FUNCTIONS:

• Work in a courteous manner in a fast paced multi functional environment alone or with other people in a cool/cold environment.
• Assist customers, process verbal orders (including weighing and pricing), and deliver orders to customer from across the counter.
• Assist in increasing sales by utilizing the five steps of retail selling – Connect with the customer; qualify the customer; present solutions; closing the sale and create a customer for life.
• Must work quickly and carefully while stocking/wrapping items at a reasonable expectancy (R/E).
• Visually identify product and PLU code; manually enter into the scale for pricing.
• Handle various raw meat products to wrap, price, and stock into display cases.
• Operate meat department equipment such as auto wrapper, scale, and slicer.
• Read display terminal and other documents when necessary.
• Lift and load product weighing up to 50 lbs.
• Retrieve product weighing up to 50 lbs. from the cooler to the prep room.
• Lift and load 5-40 lb trays/cases onto stock carts and push or pull cart to stocking area.
• Take verbal orders over the telephone and write down pertinent information.
• Interact and communicate with others in a courteous and professional manner including greeting and thanking customers.

Revised November 2009

JOB DESCRIPTION

• Deal with some potentially difficult situations (such as dissatisfied customers).

ADDITIONAL JOB FUNCTIONS:

• Cut products with a knife. This requires repetitive motion and force on occasion.
• Prepare special customer requests.
• Lift and load product weighing up to 70 lbs.
• Sweep, clean up, and sanitize workstation as assigned by supervisor.
• Cleaning, maintaining, and sanitizing equipment, utensils, and other supply items.
• Clean display cases and fill supplies when needed.
• Other duties as assigned.

ASSIGNMENT, REVIEW, AND APPROVAL OF WORK:

• The Meat Manager generally assigns the work.
• Meat clerk should review and get approval from his/her supervisor prior to performing any work that was not previously assigned.
• The Meat Manager generally prepares work schedules on a weekly basis.

RESPONSIBILITY AND DECISION MAKING AUTHORITY:

• Meat clerk is responsible to wait on the customer and provide good customer service including suggestive selling.
• Meat clerks are not to leave their assignment without notifying the supervisor on duty.
• Meat clerks are responsible for knowing and understanding all Meat specific policies and procedures.
• Responsible for performing their work in a safe and ergonomically correct manner.
• Any unsafe working conditions must be reported to the supervisor on duty immediately.

RELATIONS WITH OTHERS:

• Must be able to relate to the following in a courteous and professional manner:

o Customerso Supervisorso Co-workerso Store Managemento Other people with whom they have contact while on duty
KNOWLEDGE AND BACKGROUND REQUIRED:

• Must be at least 18 years old.
• Excellent customer service skills.
• On the job training is provided.

KNOWLEDGE AND BACKGROUND DESIRED:

• Prior food handling experience.
• Prior meat cutting experience.
• Ability to work quickly and accurately.
• High school graduate or currently enrolled in school.

Revised November 2009

JOB DESCRIPTION

WORKING CONDITIONS:

• Stores are usually open 7 days a week.
• Part time associates usually work between 8 and 36 hours a week.
• Full time associates usually work 40 hours a week.
• Retail store conditions are generally dry with moderate temperature.
• Meat clerk requires the performance of repetitive tasks.
• Meat clerks work with knives.
• Meat clerks work with raw meat products.
• Meat workstations are cool/cold and may be wet.
• Cooler conditions may be wet or dry, and usually cold.
• Freezer conditions are usually very cold.
• A hair restraint must be worn at all times.
• Associates in the Meat Dept. are usually scheduled according to peak customer times.

GENERAL:

• This may be a part time or full time position.
• This is considered an entry-level position.
• Significant Food safety awareness is required in this position.

MISCELLANEOUS:

• It is important to understand that all Meat clerks must have the ability to deal with some potentially difficult situations (such as dissatisfied customers) to perform this position in a satisfactory manner.

This position and job description are subject to change, with or without notice. The inclusion of specific duties and responsibilities in this job description is not intended to exclude other duties and responsibilities: From time to time the associate may be assigned duties and/or responsibilities in addition to or different than those set forth above.
This job description, alone or considered together with other written or verbal statements of the Company or its representatives, is not a contract of employment, nor does it change the at-will status of any associate of Shaw’s
Supermarkets, Inc.

Revised November 2009

Job Type: Full-time

Pay: From $14.90 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Weekends as needed

Work Location: In person