Associate, Member Services
Alloya Corporate Federal Credit Union (Alloya), a leading provider of products and services to credit unions, is seeking a full-time Associate Member Services to join its team in Albany, New York.

People and Culture is one of Alloya’s top strategic goals. We continuously strive to ensure that Alloya is a meaningful place to work. Our ability to provide exceptional service and value to our members is the result of our amazing team of employees.

Position Description:

This position will be part of a call center environment inperson in Alloya's Albany office. Daily duties and responsibilities include but not limited to processing member transactions for both correspondent and financial products, open tickets for proper handling of member inquiries by obtaining relevant information, providing technical assistance for Alloya’s member transaction portal and cross selling Alloya’s products and services. Work hours are Mon – Friday generally forty (40) hours a week. Must be available to work between the hours of 8am-6:30pm.

Education and Experience:

Ideal candidate will have three to five years of similar or related experience. Credit union, banking, financial institution and/or call center experience is desired.

• Two year college degree preferred.

Why Work for Alloya? For all the reasons below and much more!

• Competitive Pay: We know your value and we’re not afraid to pay for it.
• Time Off: Generous amounts of accrued, paid leave time and 10 paid holidays per year.
• Tuition Reimbursement: Up to $5,000 of annual tuition reimbursement
• Benefits: Health, dental and vision insurance, life insurance, and accidental death and dismemberment (AD&D) coverage. Don’t need health insurance? An opt-out credit will be provided to you for waiving coverage.
• Employee Assistance Program (EAP): 24-hour access to EAP hotline, which assists employees and eligible dependents with personal and job-related concerns.
• Professional Work Environment: Bright, comfortable and updated work spaces including sit to stand desks.
• Wellness: Alloya encourages participation in company -wide wellness programs. Free, healthy snacks available in our lunchrooms.
• Coaching and Development: Alloya has partnered with a life coach who is available to employees on a full-time basis for professional and personal coaching. Additionally, employees have access to in-house and external training programs.
• Community Giving: Alloya supports local communities and encourages employee participation
• Alloya is a Equal Employment Opportunity employer and does not make employment decisions based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Financial services: 2 years (Preferred)

Work Location: In person