Feast & Fettle is seeking a Member Services Specialist to join our fantastic team. You’ll join the customer experience fanatics on our member support crew, ensuring our Feast & Fettle members want to shout from the rooftops about their 5 star experience with our service.

This opening is for a Friday-Tuesday, in-office work week. Typical schedule includes varied opening, mid, and closing shifts. The office is located in Pawtucket, Rhode Island.

What is Feast & Fettle?

What began as a private chef’s business in 2016 has blossomed over the years into the Northeast’s leading premium, fully-prepared meal delivery service. And each day at Feast & Fettle, we pour love and care into preparing, packing, and personally delivering weekly menu items to our cherished Member base across the Northeast. Our mission is both simple and expansive: to nourish everyday life. This speaks to the quality of our food, our community engagement, and how our service gives Members the space needed to devote more energy to what matters most in their lives.

We believe accomplishing this mission begins with nourishing the lives of our employees. Among our benefits, all F&F employees enjoy a free meal plan, wellness and education stipends, and access to the services of our in-house social worker. We are committed to fostering a positive and empowering environment in which everyone brings their best selves to work, contributing to the continuous betterment of the company. And it’s our culture that really sets us apart from other organizations in the food & hospitality industry. Through reducing barriers folks may be showing up with, we work to provide meaningful growth opportunities for all.

By joining us at F&F, you become part of a transparent cross-department team centering joy and ambition—on an exciting growth trajectory which we engage with mindfulness and care. We grow in service of sustainable profitability, mutual support, and thorough maintenance of the superior quality our Members expect.

What does a Member Services Specialist at F&F do?

• Listen to and address member concerns with kindness and care
• Respond to member inquiries across all channels: e-mail, live chat, social, phone
• Get creative in making our members’ day with personalized responses
• Team up with our Delivery Drivers and Production pros to resolve issues pronto, especially on delivery days when our carefully prepared meals are making their way to our member’s homes!
• Build up our treasure trove of FAQ knowledge

Our interview process includes a writing exercise to showcase your written customer service skills. If you’re up for the challenge, let’s chat!

What we’re looking for:

• 3+ years of service industry or customer-facing experience; you’re a pro at working directly with customers across multiple communication channels.
• Master of multi-tasking (Even if you were running the host stand with a line out the door at the hottest new brunch spot in town, you’re hard to fluster)
• A way with words, both spoken and written. Thoughtful, precise, and warm responses are the expectation for member communication.
• Off-the-charts phone skills
• Empathy, patience, and compassion.
• Tech-savvy and quick to pick up new tricks
• Understanding and appreciation of the Feast & Fettle brand and member base.
• Bonus points for experience working with HubSpot and an affluent customer base
• Cool under pressure and a detail-oriented champ
• Positive and eager to be a team player

What you get:

Hourly wage: $24.00

Competitive benefit package including:

• Free $150 F&F weekly meal plan membership! (over $7,500 annual value)
• Accrued vacation and sick time (3 weeks in total over the first year, and increases with tenure)
• $50/month Wellness Benefit (reimbursement for a gym membership, massage, copay, kickboxing, etc, you name it!)
• Health benefits (Medical, Dental, Vision), active at 30 days. F&F is proud to cover 65% of employee premiums, as well as 50% for dependents.
• 401K - active to contribute to at 90 days
• $1000/yr Professional Development Reimbursement
• Paid Parental Leave
• Access to our amazing in house staff social worker

Job Type: Full-time

Pay: $24.00 per hour

Benefits:

• 401(k)
• Bereavement leave
• Dental insurance
• Disability insurance
• Employee discount
• Flexible schedule
• Food provided
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid orientation
• Paid sick time
• Paid time off
• Paid training
• Parental leave
• Professional development assistance
• Vision insurance
• Wellness program

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend

People with a criminal record are encouraged to apply

Application Question(s):

• To acknowledge: Please refrain from following up on your application via phone call. Our phone lines are exclusively for customer assistance, fielded by our Member Services team, and they are unable to assist with recruiting inquiries!
• This is an in-office role in Pawtucket. The typical weekly shift schedule for the Friday-Tuesday workweek includes varied opening, closing, and mid shifts. Do you have any schedule restrictions?

Experience:

• Customer service: 3 years (Required)

Work Location: In person