Affinity Psychological Services is a rapidly-growing mental health group private practice providing therapy, psychiatric medications, and testing services throughout Minnesota.

We are seeking a detail-oriented, persuasive, independent, responsive, emotionally-attuned, responsible, warm, high energy, optimistic person to join us as our new Intake Coordinator!

This position serves and supports BOTH the clinicians and the clients, as you connect the client's needs with our clinicians' preferences.

We are looking for someone who believes in being EXCEPTIONAL in everything you do. We want to support you in finding your strengths here and making big contributions to our team doing what you're great at!

In order for your application to be reviewed, you must send us a DIRECT EMAIL as described below.

Affinity Is:

• Committed to anti-burnout culture in everything we do.
• Queer-owned; dedicated to efforts of anti-racism, equality, and embracing and celebrating of diversity in all of its forms.
• Not just tolerant, but welcoming of everyone who steps through our doors.
• Non-hierarchical and anti-micromanaging.
• Confident, competent, awesome, and effective - individually and as a team.
• Pro-insurance, because everyone should have access to high-quality mental health services.
• Strengths-based, growth-minded, and non-pathologizing, because that’s what good mental health services are, period.
• Nurturing of a positive work environment built on integrity, vulnerability, transparency, autonomy, and honest communication.
• All about pursuing high-vibe, dynamic, incredible energy for ourselves and our clients.
• Dedicated to maintaining and multiplying our unique culture.

Intake Coordinator Job Duties and Responsibilities:

• Take full responsibility for managing and responding to all client contacts via phone, email, text, or fax.
• Solicit information from clients in order to understand the variables most important to creating a great fit between the client and a particular therapist.
• Schedule new client intake appointments, including setting up client charts and sending appropriate paperwork.
• Update, track, and provide feedback on all scheduling metrics.
• Stay current on knowledge of clinical staff, specialties, locations, and availability
• Monitor website and EHR for any issues impacting scheduling, and proactively take steps to resolve them.
• Use knowledge of client requests and clinician preferences to update and suggest marketing efforts to meet both client and clinician needs.
• Complete other ongoing administrative tasks, as assigned (eg. records requests, paperwork updates, faxes, letters, etc.)
• Coordinate with administrative team to ensure smooth operations across the company.
• Participate in all team meetings, clinician meetings, trainings, etc. as requested or required.
• Step in, and step up, to take on any task that's needed or requested to provide support to the administrative and clinical teams.
• Secret application number is 19. Include this somewhere in your application email.
• Be a warm, approachable, and knowledgeable voice of the practice in all internal and external communications.
• Utilize digital and electronic software for all office tasks.
• Look for, and implement, opportunities for improvements in effectiveness and efficiency whenever possible.

Possible Job Duties (we believe in tailoring jobs to people's strengths, so as long as you're adding value, almost none of these are deal-breakers):

• Document/Spreadsheet Creation: letters, illustrations, infographics for staff or clients, info sheets
• Referral management: create and maintain referral database and nurture relationships with referral partners
• Admin back-up for other roles (as-needed, when members of our team are away or swamped)
• Projects: as-needed projects as assigned by Founder

Intake Coordinator Traits:

• Impeccable communicator - warm and efficient on the phone; professional, detailed, and efficient over email
• Highly detail-oriented and organized
• Persistence until tasks are fully completed
• Confident with technology use
• Able to work independently AND a true team player
• Resonates with our practice’s mission and values
• Consistently performs above and beyond minimum expectations
• Exceptional ease and mastery of sales, customer service, scheduling, and/or the ability to be a quick learner!

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If this description is so clearly what you're looking for, we want to hear from you! You MUST send a direct EMAIL ([email protected]) answering the questions below and attaching your resume. This is REQUIRED to be considered for the position.

• Provide an example of your ability to proactively solve a problem.
• Describe a time you performed above minimum expectations.
• How would your colleagues describe what it’s like to work with you?
• Why would you be amazing at this job?

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Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Mental health setting: 1 year (Preferred)

Location:

• Minnesota (Required)

Work Location: Remote