GENERAL SUMMARY
The Network Administrator responsibilities include designing, configuring, analyzing, monitoring, installing, administering, maintaining, and troubleshooting network systems. Provides analytical support and reports for various projects and departments as needed. Participates in capacity planning, supports the creation and the maintenance of network disaster recovery plans and monitors network performance activities.

ESSENTIAL DUTIES & RESPONSIBILITIES
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

• Manages and supports the design, implementation, documentation, and maintenance of CHCS’ LAN/WAN environment.
• Responds to real-time performance alerts to resolve performance problems, performs regular on-going review and analysis of performance data to identify current performance problems and proactively detects potential future performance problems.
• Produces documented procedures for business continuity and/or recovery alternatives in the event of failure; works with vendor representatives to resolve known problems.
• Reviews requests from various departments determining the best-suited solution and schedules installations.
• Perform IP Management by creating DHCP Scopes and IP reservations on a Windows-based DHCP server.
• Provides technical support for network issues or requests that pertain to network components.
• Manages security of network equipment by ensuring the latest firmware updates and implementing current methods of software and hardware security.
• Provides administration and other assigned tasks on the following network systems: Cisco, Extreme Networks, Palo Alto and other network platforms.
• Independently performs complex troubleshooting, root cause analysis, solution development and implementation.
• Design, manage and maintain a Disaster Recovery Plan.
• Performs other related duties as required.
• Manages security of network equipment by ensuring the latest firmware updates and implementing current methods of software and hardware security.
• Trains and assists end users as necessary.
• Performs other related duties as required.

MINIMUM ENTRANCE QUALIFICATIONS
Education and Experience

• High School Diploma or GED equivalency is required.
• Two (2) years’ experience working with network switches, routers, LAN, WAN topologies.
• CompTIA Net+ Certification

Licenses or Certifications

• CompTIA Net+ Certification

Other Requirements

• Must maintain a valid driver’s license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company’s auto insurance carrier if you drive your vehicle during company business.
• Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies.
• Must maintain a valid driver’s license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company’s auto insurance carrier if you drive your vehicle during company business.
• Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance.
• Nonviolent Crisis Intervention (NCI) is a proven safe and harm-free method of behavior modification. All consumer-facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment.
• NCI is intended to support human service professionals in giving aggressive, disruptive, or out-of-control people the best care and welfare possible, even in the most violent situation.
• NCI training provides staff with the skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviors. It focuses on prevention and offers proven strategies for safely defusing anxious, hostile or violent behavior at the earliest possible stage.

PREFERRED QUALIFICATIONS

• Bachelor’s Degree in Information Technology, Computer Science, or related field.
• Cisco Certified Network Associate certification

SUPERVISION

• None

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Cisco IOS, Extreme XMC and Extreme Access Points.
• Help Desk Ticketing system.
• Microsoft Active Directory Tools.
• Applicable software applications and all data backup systems.
• Current Microsoft Server OS.
• Help Desk Ticketing system.
• Microsoft Active Directory.
• Modern office procedures, methods and computer equipment.
• Networking concepts, topologies, and protocols.
• VoIP systems

Skilled in:

• Customer service.
• Leadership.
• Organization and time management.
• Performing a variety of duties, often changing from one task to another of a different nature.
• Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios.
• Troubleshooting network/hardware issues.

Ability to:

• Accurately organize and maintain paper documents and electronic files.
• Effectively communicate, both verbally and in writing.
• Ensure network security.
• Establish and maintain effective working relationships.
• Maintain accurate and complete records.
• Maintain the confidentiality of information and professional boundaries.
• Meet schedules and deadlines of the work.
• Train end users and staff.
• Understand and carry out oral and written directions.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance.
• Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care.