We are currently seeking a Night Auditor/Front Desk Agent. The Night Auditor/Front Desk Agent is responsible for the overnight operations of the hotel - including assisting guests with requests, check-in and check-out, processing the daily audit, etc. Must be able to multi-task and stay focused on the work at hand with little supervision. Our Front Desk Agents are responsible for assisting our guest at every turn - at first contact when the guest contacts the hotel to make a reservation, providing a warm welcome to each guest as they check-in, assisting with any concerns during the stay and always looking for opportunities to go above and beyond to WOW the guest!

Duties and Responsibilities

• Balancing the accounts from day shift
• Managing front desk activity and handling guest check-ins and check-outs
• Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
• Handling customer requests and complaints
• Security walks of the property
• Run the audit
• Ensuring that all end-of-day activities have been successfully executed by employees in all departments
• Answering calls and queries related to potential booking

Job Types: Full-time, Part-time, Seasonal

Pay: From $18.00 per hour

Expected hours: 20 – 32 per week

Schedule:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• Overnight shift
• Rotating weekends

Ability to Commute:

• Flagstaff, AZ 86001 (Required)

Ability to Relocate:

• Flagstaff, AZ 86001: Relocate before starting work (Required)

Work Location: In person