About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description: Located near Phoenix’ Sky Harbor Airport, the Hilton Garden Inn Phoenix Airport North provides a central location for travelers as well as those looking to explore all hat Phoenix has to offer. Attractions near the hotel include Sun Devil Stadium, Phoenix Zoo, Chase Field, US Airways Arena, Rawhide Western Town, and the Desert Botanical Gardens. On-site activities include a fitness center and outdoor pool, and the hotel is conveniently close to public golf courses, hiking and other outdoor activities. Overview:

• Greet guests immediately with a friendly and sincere welcome.
• Complete the registration process by inputting and retrieving information with routine efficiency from the computer system, confirming pertinent information, including number of guest rooms and room rate.
• Follow all specified procedures to audit the shift closing of all Front Office staff.
• Produce accurate and timely reports, and correctly handle all cash transactions.
• Maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports walked to Accounting.
• Reconcile cashier’s reports with the restaurant system each night, researching and posting any unresolved tickets from the day shift.
• Balance and audit for accuracy, including; room revenue, food and beverage revenue, cashier’s reports, and guest and house accounts and telephone revenue; assisting the preparation of all reports.
• Complete and transmit daily Management and Accounting reports, and supporting documents.
• Perform all other Front Desk duties, which may include, assisting in booking room reservations, answering hotel phone calls, wake up calls, and providing guest’s messages.
• Assist the Front Office Manager with any other special projects as assigned.

Qualifications:

• In addition to performance of key responsibilities, this position may be required to possess a combination of the following skills and experiences:
• Experience in property management software, such as PEP and Micros, is preferred.
• Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment.
• Demonstrated ability to work cohesively with a team, as well as independently.
• Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
• Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.
• Must have experience in all Microsoft Office suite products.
• Must be able to work nights, weekends & holidays.