Office Assistant – Part Time

We are a stable & growing, privately held company with a family-oriented culture looking for a part-time Office Assistant to work 20 hours per week.

• The position will pay $22.00 per hour - $24.00 per hour based on experience.

Office Assistant Responsibilities:

• Handle incoming customer calls for service requests
• Prepare service quotes/tickets in project management software
• Process product-only quotes based on client requests / technician recommendations
• Send equipment quotes based on information provided in technician write ups
• Determine best-suited technician for the work needed·
• Schedule technicians and coordinate with client
• Track service technician’s daily progress and coordinate changes in arrival times with client
• Schedule return visits
• Arrange insurance certificate issuance to service sites
• Track labor time spent on client specific support contracts
• Report tracking information for support agreements
• Coordinate with the installation, engineering, and programming teams

Office Assistant Requirements:

• 2+ years of customer service/office experience in a service-related industry
• Scheduling / Coordination experience is highly preferred
• Proficiency with MS Word, Excel & Outlook
• Strong organizational and follow up skills