RemX is seeking a Credit Associate Call Center Rep for our client. In this role you will be tasked with answering a heavy volume of incoming calls, providing customer service, collections (asking for payment) and responding to inquiries on general account information. You will also coordinate with the Collection Associates in the resolution of billing disputes that affect the ability to collect receivables.

• Title: Credit Associate Call Center Rep
• Employment Type: Temp to Perm
• Pay: $16.75 an hour ($17.25 Spanish & English speaking)
• Schedule: Mon-Fri 8:00AM-5:00PM EST
• Location: Onsite (Jacksonville, FL 32256)

Preferred Skills

• Customer Service experience
• Call Center experience (this role will manage approx. 50 - 70 inbound calls per day)
• Proficient in use and navigation of computers and software
• Ability to multi-task effectively

Duties

• Performs accurate and timely entry of customer selection(s) into order processing system.
• Monitors and tracks customer orders in accordance with credit and collection standards and to ensure on-time delivery.
• Responds to general customer account inquires received via the telephone, e-mail, and fax correspondence.
• Performs necessary follow-up to ensure customer expectations are met.
• Utilizes business systems to document notes and conduct information gathering.
• Resolves issues with customers including processing adjustments on late charges and overages/shortages based on pre-established guidelines.
• Performs to monthly department standards audits including call assessments, proper account notation, updating account records with accurate contact information, and timely response to general account inquires received via phone, email or fax.
• Performs other duties as assigned.