Operations Analyst I - VA Beach
- Dominion Energy
- Virginia Beach, VA
- Other
- 27 days ago
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Job Description
At Dominion Energy we love our jobs. That’s right. Love. Every day we go to work filled with passion to be excellent, to creatively problem solve and to innovate. These are exciting days for energy companies, and Dominion Energy aims to shape the future of energy in America. We are looking at all of our work with fresh eyes, retooling everything we do, in every part of the company, to operate more sustainably and to deliver energy more reliably than ever. We are looking for interesting, independent thinkers and doers who can help shape the culture of a forward-looking company that’s proud of its rich legacy. Are you a change agent? Do you think differently? Do you want to fall in love with your job? If you answered “yes,” then read on!
Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity.
At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.
Job Summary
- Gathers and analyzes customer calls and various computer data to determine location and cause of power outages.
- Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations.
- Schedules and manages other non-emergency customer requested work in a timely and cost effective manner to ensure superior customer service.
- Provides accurate and timely information to customers, and first line resolution to customer complaints.
- Accurately reports outages to customers' accounts.
- Accurately manages Estimated Restoration Times to customers.
- Maintains scheduling, reporting and follow up of the Local Office.
- Provides timely and accurate data for continual Service Reliability improvements.
- Manages backlog of maintenance projects along with actively managing backlog of streetlight repairs.
- Runs and manages financial reporting and budgetary functions for maintenance projects.
- Outage restoration crew and workload management
- Perform other duties as assigned
Specific duties may vary by location based on local office and operational needs.
Required Knowledge, Skills, Abilities & Experience
- 2+ years of demonstrated related experience (Note: A partial year of related work experience of 6 months or greater will be considered one year towards the qualifications)
- Preferred: 6 months of experience with CORE, Trouble Reporting System (TRS), Trouble Reporting System Interface (TRSi), Network Management System (NMS), Dominion Mobile Viewer mapping systems
- Basic knowledge of distribution and transmission systems
- Ability to learn job-specific computer applications
- Ability to handle constantly changing and emerging priorities
- Ability to address multiple tasks simultaneously
- Skills: Interpersonal, verbal and written communications, customer service, analytical thinking, good computer skills and proficiency working in various software applications such as Microsoft Office and other Windows based applications.
- Problem resolution
- Demonstrated sound analysis skills.
Education Requirements
High School or GED required.
Licenses, Certifications, or Quals Description
Working Conditions
Other Working Conditions
Must be available for planned and emergency overtime.
Test Description
Export Control
Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.
Other Information
We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here dombenefits.com.
Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.
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