The job of our Operations Manager is to ensure that our members receive exceptional service from a happy, friendly staff in a clean and well-maintained facility. Operations Managers hire, train, and supervise all fitness, childcare and janitorial staff, resolve membership issues, update past due accounts, manage payroll and supplies budget, and uphold company standards.
Essential Functions:

• Deliver the Ultimate Fitness Experience to every member, every time
• Supervise and provide a motivating environment for team to achieve or exceed all team and individual service goals
• Hire, coach, counsel, and recommend dismissals of front desk, childcare and cleaning staff
• Implement all Front Desk standard operating procedures

Job Responsibilities:

• Maintain front desk schedules according to necessary coverage and budget
• Coordinate a system for staff scheduling and substitutes during illness or time off
• Train all new hires thoroughly and complete a training log with all employees
• Implement on-going training for all desk staff
• Maintain an accurate staff phone list and distribute to all staff and management
• Maintain ongoing positive communication through quarterly front desk staff meetings and meet individually as needed
• Distribute approved weekly memos to front desk staff on current club activities
• Create team culture with monthly themes for staff that go above and beyond. Always make team feel important and needed
• Implement employee handbook and ensures all staff is held accountable for following all policies and procedures.
• Hold staff accountable for their key results and checklists.
• Regularly evaluate employee performance. (semi-annually)
• Exhibit excellent customer service, greet members, guests, and staff with a smile and exemplary service.
• Perform and is responsible for all duties required by front desk team members, childcare and cleaning staff.
• Implement emergency action procedures and maintains necessary supplies and kits
• Ensure Incident Log is organized and current Act as Manager On Duty when required
• Understand and follow employee standards of conduct and ethics
• Understand and uphold club building, facilities, service, program, and emergency procedures
• Assume other duties as assigned
• Work early morning, evening, and weekend hours as necessary

Required Knowledge, Skills, & Abilities:

• Excellent verbal and nonverbal communication skills
• Excellent listening skills
• Ability to motivate and lead others
• Strong work ethic that includes punctuality, organization, and attention to detail
• Ability to maintain a friendly, enthusiastic, and positive attitude
• Outwardly facing professional appearance
• Ability to handle challenging issues with patience, and professionalism
• Willingness to work flexible hours
• Ability to multitask and work well under pressure.
• Basic computer skills (MS Office, email, MS Windows)
• Understanding of basic cash-handling procedures
• Proven selling skills
• Strong organizational skills

Required Experience, Education, and Certifications:

• High school diploma or GED require
• CPR/AED certification required

• Management experience preferred
• Experience with ABC DataTrak preferred

Job Type: Full-time

Pay: $30,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Experience:

• Management: 2 years (Required)
• Customer service: 3 years (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person