Operations Services Supervisor (Teller Manager)
- First Citizens Bank.
- Laughlin, NV
- Full Time
- 14 days ago
Salary
N/A
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Job Description
Overview
Are you a people person? Be a First Citizens person! Join our Laughlin branch team and make a difference.
This full-time Operations Services Supervisor role at First Citizens Bank will be located at 3100 S. Needles Highway in Laughlin, Nevada. A successful candidate will demonstrate:
Responsibilities
The essential functions of the job include, but are not necessarily limited to, the following:
Qualifications
Are you a people person? Be a First Citizens person! Join our Laughlin branch team and make a difference.
This full-time Operations Services Supervisor role at First Citizens Bank will be located at 3100 S. Needles Highway in Laughlin, Nevada. A successful candidate will demonstrate:
- Management Skills: Capable of managing and developing members on a team to ensure operational soundness
- Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
- Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team
- Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
- Flexibility: Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks
- Influence: Capable of building rapport with different personalities to drive positive results
- Agility: Able to process information and move quickly through problem resolution
- Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiences
Responsibilities
The essential functions of the job include, but are not necessarily limited to, the following:
- Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
- Research and resolve transaction/cash discrepancies
- Hiring, supervision, and performance management of service line associates
- Processing transactions accurately and efficiently
- Facilitating customer awareness and education of bank services, including digital banking capabilities
- Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
Qualifications
- Required Education: High School Diploma or GED
- Required Experience: 1+ years of recent experience in retail bank operations/management
- Preferred Skills:
- Supervisory experience
- Knowledge of retail banking products and services
- Working knowledge of Microsoft Office
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