Who we are:

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most patient care. Headquartered in Stamford, Connecticut, Spire Orthopedic Partners is a growing partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices in todays evolving healthcare landscape. The Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.

What youll do:

The Operations Supervisor is responsible for ensuring efficient daily operations at the assigned site(s). The Operations Supervisor has oversight of Front Office Staff (Check-In & Check-Out), Medical Assistants, Nurses, X-Ray Techs while on-site at the assigned site ensuring optimal experience for each patient served. As a working supervisor, the Site Supervisor is expected to also perform daily tasks typically required of check-in and check-out staff.

Responsibilities/Duties:

• In consultation with the Clinical Operations Manager, makes daily assignments and balances workloads as appropriate.

• Under physician and leadership direction, facilitate optimal operation in assigned location(s).

• Ensures staff are trained in proper customer service etiquette and holds staff accountable.

• Participates in the hiring process, including conducting interviews and recommending candidates for hire.

• Demonstrates clerical expertise and serves as a resource for clerical staff, including formal training when needed.

• Optimizes workflows for efficient and quality care delivery. Optimizes the patients access to care.

• Responds to and resolves patient complaints and escalates when appropriate.

• Regularly reports patient satisfaction and other operational metrics.

• Ensures that staff are educated on and follow all company policies.

• Ensure each department is staffed appropriately, escalates staffing issues as needed

• Provides regular feedback and coaching to staff throughout the year and completes and/or participates in annual performance evaluations.

• Communicates routinely with staff, including information sharing and education while also creating a forum for innovation/collaboration and problem-solving.

• Follows the corrective action process when appropriate.

• Ensures that all areas within the practice are physically maintained (cleanliness, tidiness, presentability) to ONS standards.

• Performs all other duties as assigned.

Who you are:

Qualifications:

• High school diploma or equivalent required, associate's degree preferred.

• Two years of healthcare experience in managing a team preferred

• Knowledge of Practice Management Software

• Experience in a comparable medical practice environment.

• Strong interpersonal, telephone, and computer skills.

• Leadership ability. Experience in managing a team preferred

What we offer:

• Excellent growth and advancement opportunities

• Dynamic environment

• Access to a diverse network of practitioners

• Broad infrastructure of tools and programs to enhance the employee experience

• Competitive Compensation

• Generous PTO

• Benefits package: health, dental, vision, 401(k), etc.

We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as protected characteristics).

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