The outreach specialist will be responsible for executing activities to contact healthcare providers and lay the groundwork for onboarding those providers to public Health Information Technology (HIT)/Health Information Exchange (HIE) services. The outreach specialist will also be responsible for conducting and tabulating customer surveys.

Responsibilities

· Contact providers via multiple channels (primarily telephone) to promote public HIT/HIE services.

· Identify relevant provider internal stakeholders and participants in the HIT/HIE onboarding project.

· Contact providers whose information in the company's internal systems may be incomplete or whose status with regards to HIT/HIE adoption is unknown and gather relevant information.

· Conduct and tabulate customer surveys associated with their onboarding experience.

· Capture and direct provider service requests to appropriate company staff.

· Capture and enter data in the company's internal systems resulting from program activities.

Desired Experience and Skills

· 2-3 years’ experience in customer service, telemarketing, or similar.

· Familiarity with IT infrastructure, networking, and applications technologies.

· Excellent interpersonal, communication, and problem-solving and skills.

· Must be fully bilingual (English/Spanish - written and oral).

· Use of Microsoft Word, PowerPoint, and Excel.
Related keywords: social services

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

COVID-19 Precaution(s):

• Remote interview process
• Virtual meetings

Typical end time:

• 5PM

Typical start time:

• 8AM

This Job Is:

• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education

Work Remotely

• Temporarily due to COVID-19

Job Types: Temporary, Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift

Education:

• Associate (Preferred)

Experience:

• Sales and Marketing: 2 years (Preferred)
• Customer Service: 2 years (Preferred)

Language:

• English (Preferred)

Work Location: In person