As an associate with Giorgio Armani Corporation, you will be part of a diverse team, who you will work with to drive sales and provide an excellent client experience that represents the brand.
Your ability to combine entrepreneurial spirit, passion for the brand, exemplify the company’s values and knowledge of the luxury/retail business will greatly influence the client experience.
As a Client Advisor, you will assist in the execution of merchandising and client relationship strategies.
Your daily presence on the sales floor will allow you to develop a client base, drive store revenue and shape the brand experience.
To be successful in this role you will operate with integrity, have a strong team mindset and be results driven.
As a member of the team accountable for driving sales, you will act as a client advisor, share product knowledge, and provide the highest level of service.
Our team mission is passionately conveying the vision of Giorgio Armani.
DUTIES & RESPONSIBILITIESDRIVE RESULTSAchieve or exceed sales goals set by leadershipAccountable for achieving Key Performance Indicator (KPI) targets, such as Units per transaction (UPT), Conversion and ClientReachabilityLeverage sales tools available to ensure clients are receiving service that meets their needs, i.e. virtual selling, OMNI Channel,sharing trends, etc.
EXCELLENCE IN CLIENT EXPERIENCEWelcome clients and establish a connection to strengthen their relationship with the CompanyKnowledgeableofallcollectionsandsharesproductknowledge(i.e.fit,styling,trends,fabrication,etc.)withclientsExecuteClientRelationshipManagement(CRM)strategiestoensurereachabilityexpectationsaremetWorking as a team, ensure a client centric sales experience that is representative of the brand and achieves Key PerformanceIndicators (KPIs), i.e. Conversion and UPT targetsEnsure strong execution of OMNI channel, client initiatives (CRM) and charge sendsTEAM CULTUREContributestoapositiveandenergeticteamcultureandcelebratesindividual/teamaccomplishmentsWorkscollaborativelywithcolleaguestocreatecohesionandanatmosphereofmutualtrustPursuesself-developmentopportunities,sharesknowledgeandsupportsothersindoingthesameResponsible for attending all training programs including Client Journey, OMNI Channel, etc.
Understands their role and the impact of their position on the team and business VISUALSupportvisualmerchandising,presentation,andbrandstandardsSupporttheexecutionofallcorporatemerchandisingdirectivesandfloorsetsEnsurethesellingfloorisneat,cleanandorganizedandreflectsthecorrectvisualimageMaintain an easy to navigate Back of House (BOH) ensuring compliance with safety standardsReportsandcorrectsreplenishmentconcerns,inpartnershipwithstockteamandmanagementOPERATIONAL EXCELLENCEParticipatesintheexecutionininventorycountsEnsure proper and efficient maintenance of all back of house systems inclusive of receiving stock shipments, transfers, markdownsand handling of defective merchandiseResponsible for accuracy when using POS, inventory management systems and any other store system (i.e. CRM)EnsurethecomplianceofallcompanypoliciesandproceduresCLIENT ADVISOR JOB DESCRIPTIONJob Type: Part-timeBenefits:Employee discountFlexible scheduleSchedule:8 hour shiftHolidaysMonday to FridayNight shiftWeekendsWork Location:One locationWork Remotely:No
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