At Comfort Inn Carlisle, we are dedicated to providing exceptional hospitality and creating memorable experiences for our guests. Our team is passionate about delivering top-notch service and maintaining a welcoming atmosphere. We are seeking a dynamic and personable Front Desk Agent to join our team for the 3 PM to 11 PM shift.

Position Overview: The Front Desk Agent is the face of our hotel and plays a crucial role in ensuring a positive and seamless experience for our guests. This role requires excellent communication skills, a strong customer service orientation, and the ability to handle multiple tasks efficiently. The ideal candidate will be responsible for managing guest check-ins and check-outs, addressing guest inquiries, and providing assistance throughout their stay.

Key Responsibilities:

• Guest Service: Provide a warm and professional welcome to guests upon arrival and during their stay. Handle guest check-ins and check-outs efficiently, ensuring accuracy in billing and reservation details.
• Reservations and Booking Management: Process reservations, cancellations, and modifications in the hotel management system. Assist guests with room selections and provide information on room rates and hotel amenities.
• Problem Resolution: Address and resolve guest complaints or issues promptly and effectively. Ensure guest satisfaction by providing appropriate solutions and follow-up.
• Communication: Maintain clear and effective communication with other hotel departments to ensure smooth operations and guest requests are fulfilled.
• Administrative Tasks: Perform clerical duties such as updating guest records, managing room inventory, and preparing daily reports. Handle cash and credit card transactions with accuracy and adhere to security protocols.
• Safety and Security: Monitor the hotel premises and ensure the safety and security of guests and staff. Follow emergency procedures as needed and report any incidents or hazards to the appropriate authorities.
• Guest Services: Provide information on local attractions, dining options, and transportation. Assist guests with special requests and arrangements to enhance their stay.

Qualifications:

• Experience: Previous experience in a hotel or customer service role is preferred but not required. Training will be provided.
• Skills: Excellent verbal and written communication skills. Strong interpersonal skills and the ability to work effectively in a team environment.
• Technology: Proficiency in using computer systems and hotel management software. Familiarity with Microsoft Office Suite is a plus.
• Flexibility: Ability to work the 3 PM to 11 PM shift, including weekends and holidays as needed.
• Professionalism: Demonstrated commitment to providing outstanding customer service and maintaining a positive attitude under pressure.

Benefits:

• Competitive salary
• Employee discounts on hotel stays and services
• Opportunities for professional development and career advancement

How to Apply: If you are passionate about hospitality and ready to make a difference, we invite you to apply for the Front Desk Agent position. Please submit your resume and a cover letter detailing your relevant experience and interest in the role.

Comfort Inn Carlisle is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Part-time

Pay: From $12.50 per hour

Expected hours: 16 – 24 per week

Benefits:

• Employee discount
• Free parking

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Weekends as needed

Ability to Commute:

• Carlisle, PA 17013 (Required)

Work Location: In person