Are you ready to be the welcoming face of our company? Are you friendly and outgoing with a passion for providing exceptional member service? We’re on the hunt for a Part-Time Member Relations Specialist extraordinaire! If you have a knack for making people smile and ensuring their first impression is a lasting one, we want YOU at our Troup Hwy office in Tyler TX!

Member Relations Specialists welcome the members to our office, asking questions to determine the nature of their visit to the office, assist with all types of member service transactions, assist the Teller’s as needed, and more. The Member Relations Specialists are the "faces" of Altra and fully represent Altra’s brand to help our members live their best lives!

The Member Relations Specialist will perform miscellaneous functions including, but not limited to:

• Assist members with establishing Online Banking, Mobile Banking, Bill Pay, E-Statements, and navigating the Altra website.
• Assist members with questions regarding their checking and savings accounts.
• Assist members with the kiosks, lobby computers, ATM, or SAM-e®
• Issue new and existing debit cards
• Print debit cards and gift cards
• Trouble shoot debit card machine issues that may arise
• Change debit card machine film
• Sort office mail
• Notarize documents for members
• Research and assist any problems members may have
• Complete GL and member transactions

Qualified candidates are required to have a high school diploma, GED or HSED and at least six (6) months of customer service experience. A minimum of one (1) year of experience in a financial service environment is highly recommended, but not required.

This position is part-time, 27.5 hours per week, Monday through Friday, from 9:00 a.m. to 3:00 p.m.

Pay and Benefits:

• Competitive starting rate of $16.50/hour, depending on experience
• When bilingual in Spanish or Hmong, receive a $1.00 / hour pay premium after completing and passing the language exam
• Up to a 6% Employer-matched 401(k) + additional 3% employer contribution
• Paid time off, volunteer time off, and your birthday off (paid)!
• Employee-only perks and discounts

Why work at Altra?

• Commitment to community engagement with a focus on youth initiatives; diversity, equity, and inclusion; financial literacy; and Altra Gives Back campaigns, focused on giving back to the communities we serve!
• Professional growth and advancement opportunities – job shadows, FBLA (Future Business Leaders of Altra) and peer mentorship programs, on-site training, tuition assistance, and our very own Altra University.
• An Innovative and forward-thinking culture driven by our dedicated Business Innovation team.
• An award-winning wellness program that promotes a work life balance and healthy living! Monthly challenges, employee assistance and chaplaincy services, membership discounts, and even a Fitbit for all employees on Day 1!

Altra is proud to be a Great Place to Work® certified company five years in a row; 93% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best life!

We support diversity in the workplace and are an Equal Opportunity Employer. Come join our team, it’s where YOU belong!

Experience

• At least six (6) months of customer service experience.

• A minimum of one (1) year of experience in a financial service environment is highly recommended, but not required.

Education

• High School or GED or better