Scope of Position

The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service, and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.

Position Summary

Patient Accounting Coordinators are responsible for all aspects of patient billing and collection processing in compliance with departmental policies and procedures. Department roles may include but are not limited to: payment posting, cash reconciliation, refund/credit processing, insurance follow-up, customer service in a call center setting, self-pay collections, or claim submission.

Minimum Qualifications For Hire

PC Knowledge and interpersonal, verbal, and written communication. Minimum 6 months of experience in customer service or a healthcare environment.

Preferred

6 months or more experience using PCs, websites, and Microsoft Office products, with an emphasis in Word & Excel; Demonstrated interpersonal, verbal & written communication skills; Ability to handle difficult customers in stressful situations, resolve conflicts independently and within a team, as well as escalate to upper management when appropriate; Works independently and collaboratively with others, and identifies an opportunity for new work; Self-motivated, dependable, detail-oriented, highly organized.