This remote position is responsible for responding to patient telephone inquiries regarding their financial responsibilities and patient statement balance due, and to collect payments via the phone to post payments to patient accounts in accordance with the practice’s policies. This position is responsible for interpreting how a medical claim was adjudicated by patient’s health insurance and interpreting and explaining to the patient why there is a balance on their account. This position is also responsible for interacting with medical practices. Training will be provided.

Essential Duties & Responsibilities:
Answer patient inquiries about their patient statements.

Interpret why the patient has a balance due and explain balance to the patient via the telephone.

Patient payment posting.

Answer phone calls.

Generate patient statements.

Interact with the billing team to correct claim errors and request rebilling as needed.

Provide service on behalf of our billing department to medical practice customers as needed.

Qualifications:
1 year of patient customer service experience required

Experience with medical patients and insurance required

Medical billing experience preferred