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Overview of Position: Under administrative supervision of the Clinical Projects Manager, the Patient Care Advocate will be responsible for coordination of care between clients, medical providers and the infectious disease specialist. The role of the patient care advocate is to bridge the gap between the provider and the client that facilitates the medical and psychosocial care of the client.
Qualifications: A four-year degree in a related field is required; equivalence 4+ years related experience; equivalence acceptance to be determined by supervisor. The patient care advocate must have a general HIV and medical knowledge. The patient care advocate should have the ability to work with clients and physicians from a variety of backgrounds and lifestyles while maintaining non-judgmental attitude. The patient care advocate must be a team player and be able to multi-task. Possess excellent customer service skills. The patient care advocate must be able to make sound judgment based on the criteria outlined in the program.
Knowledge/Skills: Ability to utilize computer software equipment and maintain basic excel spreadsheets, logs, and records for data collection purposes. Ability to work as part of a team and with the health care providers in a clinical setting. Honesty and Genuine compassion for the individuals living with healthcare disparities. Ability and willingness to accept direction from supervisor. Good written and verbal communication skills. Ability to take initiative and handle various tasks simultaneously while working efficiently, effectively, and independently without direct supervision. Knowledge of adult learning principles, management leadership principles, and community resources. Knowledge of data bases i.e. Excel spreadsheets, EMR, etc.
Essential Job Functions:
Physical Requirements: Hearing: Adequate to perform job duties in person and over the telephone. Speaking: Must be able to communicate clearly to patients in person and over the telephone. Vision: abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Other: Frequently required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds.