Full time Day Shift

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.

Works in conjunction with physicians and clinical staff to take care of patients’ administrative needs. Primary responsibilities include checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. Utilizes our electronic record system to verify and update patient demographic information as well as posting and balancing of payments collected. Patient Service Representatives are friendly and provide excellent customer service, assuring that patients are informed and well cared for while waiting for their appointment, creating a positive experience for patients.

As a Patient Service Representative, you will play a significant part in creating a great experience for patients and their families! The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients’ administrative needs. You will be responsible for checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. You will also need to be comfortable using our electronic medical record to update required information.

Our ideal candidate is friendly, detail oriented, a quick learner and has a passion for providing a high quality customer service experience to our patients. He or she will also need to utilize excellent communication skills while communicating with patients and families. The ability to provide superior customer service while utilizing independent decision making skills will be essential in this position.

SKILLS, KNOWLEDGE, EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent required
• Previous customer service experience required. Healthcare experience preferred. Electronic health record (EHR) experience a plus. Medical terminology preferred
• Experience with process improvement or lean philosophy preferred
• Demonstrated excellent customer service attitude/behavior
• Demonstrated proficiency in multi-tasking, flexibility, time management, organization, attention to detail, scheduling, professionalism, and quality focus
• Ability to functions well in a team focused environment
• Demonstrated independent problem solving and critical thinking abilities
• Demonstrated computer skills including MS Word, Excel, and Outlook and 10 Key

ESSENTIAL FUNCTIONS:

• Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions
• Protects patients’ rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulations
• Maintains operations by following policies and procedures and reports needed changes

Patient Registration Essential Functions:

• Acknowledges and greets patients immediately, providing a positive customer service experience
• Registers patients for appointments and completes paperwork
• Verifies and updates existing patient and insurance information
• Keeps patient appointments on schedule by notifying provider of patient’s arrival
• Informs patients immediately of delays, explains why, and the anticipated wait time
• Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc.
• Maintain knowledge of different payer practices and deductibles
• Assist patients with all aspects of Financial Assistance Paperwork
• Control credit extended to patients via a payment plan
• Maintain business office inventory and equipment and order supplies
• Maintain a neat work area including the reception area
• Follow Cash Control Policy and Procedure and balances daily financial activities. Ensure collection of payments at time of service

Scheduling Medical Appointments Essential Functions:

• Optimize patient’s satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
• Handles multiple telephone lines effectively and politely per clinic standards
• Updates patient personal and insurance information, and notifies patients to bring insurance cards, identification, and co-payment to appointment
• Mail patient paperwork to new patients prior to appointment
• Interacts with patients via Patient Portal
• Scan incoming patient related documents into EHR
• Ability to process incoming and outgoing referral requests

Medical Records Essential Functions:

• Files incoming medical reports and correspondence
• Assembles new patient medical records in accordance with policies and procedures
• Ensures availability of treatment information by filing and retrieving patient records
• Receives, processes, and documents referral requests to and from the office
• Sorts incoming faxes via Right Fax and routes
• Receives and routes record requests from others and makes requests on behalf of providers/patients

About Saint Alphonsus:

Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.

Visit www.saintalphonsus.org/careers to learn more about the benefits, culture and career development opportunities available to you at Saint Alphonsus Health System.

Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We are committed to recruit and retain a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.