Overview:

The purpose of this job is to set loan information on mortgage system and on correspondent loans, post and balance mortgage payments.

Responsibilities:

Responsible for inputting new loan data into the mortgage loan servicing system, posting fees and ensuring that the information boarded and interfaced is accurate and loan fees balanced. In addition, responsible for ordering welcome packages for delivery to customers, as well as, balancing daily financial batches and working with other areas to resolve new loan issues.
Responsible for assisting in the payment processing area with posting payments and balancing the work in addition to cross training to assist with other duties.
Responsible for assisting with customer calls, questions and inquiries.
Prepping new loan files for data input
Data Input of new loan information and balancing
Open and sort route mail for payment posting
Posting mortgage payments
Daily financial batch balancing
Make sure we follow the regulatory requirements with regard to payment processing and new loan set up
Customer Service
Perform additional duties as assigned.

Qualifications:

High School education
Mortgage loan servicing experience (Teller, accounting clerk, cashier, data entry clerk or similar role may be acceptable)
Ability to work independently, successfully prioritize multiple functions and meet deadlines
Possess good written and verbal communication skills
Strong customer service skills and the ability to multi-task
Positive attitude and a customer first focus
Organizational skills
Detail oriented with emphasis on accuracy
Good Data Entry and 10 Key Skills
2 years of college preferred
Knowledge of mortgage documents/processes preferred