Job Location

Cincinnati

Job Description

The Procter & Gamble U.S. Business Services Company is seeking a Service Delivery/Success Manager (Cincinnati, OH) to develop and implement measures to ensure high availability for SAP ECC, S/4, Java and related systems. Fully document and standardize operational procedures with appropriate controls to ensure operational stability and facilitate infrastructure activities. Support ongoing SAP release and deployment projects, as well as SAP HANA Administration & Performance Engineering. Provide analytical skills to evaluate system performance, system health checks, and implementation of tuning improvements. Provide 3rd level support in HANA Enterprise Cloud Technical Operations SAP BASIS administration. Provide expertise in Solution Manager Architecture and troubleshooting solution manager connectivity issues. Identify connectivity issues impacting monitoring. Local telecommuting permitted up to 3 days per week. 10% international travel required.

Job Responsibilities

• Maximizes Business & User Value through co-creating the upstream Innovation

• Product roadmap for the assigned domain, looking beyond the ‘now’ and laying out the 3yr journey to increase business value.

• Immerses in the business, understanding what’s needed and what’s possible for value creation (20%), using understanding of business opportunities, creating the Value Portfolio of initiatives for your domain.

• Determines the set and sequence of products/projects that will deliver on the business value, building strong and productive relationships with business and vendor partners to ensure the joint business plans are delivered.

• Embodies Service Excellence and Continuous Improvement to reach KPIs in EX (Employee Experience), Stewardship, Value & Innovation.

• Demonstrates Project Management skills on critical projects in area of responsibilities. Scope covers a global service domain, multiple market/region domain areas and projects.

Job Qualifications

Required

• Requires a Bachelor’s degree in Computer Science, Computer Engineering, or a related field and 8 years of SAP ABAP Development, Administration and Managing Mission Critical SAP Workload experience.
• Must have experience with: ECC to S/4 Transition Architecture; SAP E2E Performance Engineering from ABAP, Java to Live cache, advance performance report generation trouble shooting, analysis, and self-monitoring
• S/4 HANA Enterprise Management (Level 3 - Advanced); SAP BASIS Administration (Level 3 - Advanced); SAP Solution Manager (Solman) (Level 3 - Advanced); Technology Troubleshooting (Level 3 - Advanced);
• Performance Management for SAP HANA or Oracle DBs; SAP Integration Software as well as 3rd party alternatives such as Boomi or Axway; and Creating SAP Landscape architectures.
• All successful candidates must pass a technical interview by P&G internal experts in the SAP Basis space and in addition the P&G standards for hiring including an online evaluation and 2 PEAK interviews. 10% international travel required.

Compensation for roles at P&G varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At P&G compensation decisions are dependent on the facts and circumstances of each case. Total rewards at P&G include salary + bonus (if applicable) + benefits. Your recruiter may be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the hiring process.

We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Immigration Sponsorship is not available for this role. For more information regarding who is eligible for hire at P&G along with other work authorization FAQ’s, please click HERE.

Procter & Gamble participates in e-verify as required by law.

Qualified individuals will not be disadvantaged based on being unemployed.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

Job Schedule

Full time

Job Number

R000103869

Job Segmentation

Experienced Professionals (Job Segmentation)

Starting Pay / Salary Range

$105,000.00 - $150,000.00 / year