SUMMARY: Under general supervision, the Front Desk Agent (FDA) is focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests. The ideal candidate must have a friendly and welcoming attitude, respond to guest and associate concerns with empathy, and resolve issues in an efficient manner. This is the ideal position for someone who has a passion for guest service, can deliver complete guest satisfaction throughout the stay, and values problem resolution. Must be able to work in a fast paced environment, remain calm under pressure, demonstrate excellent communication skills, resolve problems independently, and is good working with computers.

Duties include but are not limited to:

1. Delivers a high level of customer service at all times.

2. Ensures an efficient reception experience for Guests, including check in/out, and problem anticipation/resolution.

3. Ensures that Managers are kept fully aware of any relevant feedback room guests and/or other departments.

4. Achieves positive outcomes from Guest queries in a timely and efficient manner.

5. Demonstrates a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.

6. Maximizes room occupancy and use up-selling techniques to promote hotel services and facilities.

7. Uses the correct procedures regarding the acceptance of currencies, credit cards and cash in accordance with hotel credit policy.

8. Complies with hotel security, fire regulations and all health and safety regulations.

9. Acts in accordance with policies and procedures when working with front of house equipment and property management systems.

10. Attends appropriate training courses, when required.

11. Follows company brand standards.

12. Assists other departments, as necessary.

13. Performs other duties as required within the scope of responsibility.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

People with a criminal record are encouraged to apply

Experience:

• Front Desk: 1 year (Preferred)
• Hotel Experience: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person