THE JOB

As a Supervisor Recreation Services, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

THE DAY-TO-DAY

• Supervise the daily operations of the pool, including monitoring/meeting safety standards, service delivery, cleanliness, ambiance, work with supporting departments and meet maintenance needs

• Responsible for the hiring, coaching, issuing discipline, training, and accountability of all employees in the operation to include supporting departments

• Respond to and assist with incidents/accidents and involve security for support and completing applicable reporting; ensure departmental compliance regarding company, state/local and Health District polices, inventory control, loss prevention, Risk Management and security

• Ensure timely and professional resolution to guest and employee related challenges and/or concerns

• Participate in ongoing training, communicate company policies and objectives and support their implementation

• Ensure employee satisfaction through recognition, career development, and organizational teamwork to uphold positive morale

• Maintain efficient staffing and supply levels needed to provide superior service and maximize revenue opportunities

• Implement and maintain Continuous Improvement initiatives to drive efficiency and growth

REQUIREMENTS:

• High school diploma or equivalent

• Two (2) years of related experience

• Driver’s License

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Gaming license

• CPR/AED/Lifeguard

• TAM card

• Health card

THE IDEAL CANDIDATE

• Able to effectively communicate in English, in both written and verbal forms

• Ability to read and write

• Perception and awareness of individual needs and the ability to handle all situations calmly and professionally

• Ability to multi-task and work well in a fast paced, team-oriented environment

• Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail

• Effective listening abilities with strong judgment skills

• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

• Maintain a professional, neat and well-groomed appearance adhering to company standards