JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Process Improvement Operations

• Develop and establish policies and playbooks working with SMEs across the account , owning resource library and actively managing revision dates with plan, implement and continuously improve best practices and tool sets to streamline project processes / procedures and maximize operation excellence and performance.
• Develop detailed project plans, schedules and budgets to ensure the highest quality of output in accordance to project requirements.
• Demonstrate knowledge and success in the following: strategic thinking, whole systems perspective, partnership building, strong organizational agility, creativity
• Gather and document business requirements. Designs, develops, delivers new and improved processes, tools and system enhancements to support business unit requirements.
• Collaborate / Partner with Project Service Lines and Project Managers to establish enterprise wide continuity in the development of detailed project plans, schedules and budgets to ensure the highest quality of output in accordance to project requirements.
• Develop, maintain and monitor key metrics and measurements at the individual project and portfolio level.
• Ensure that processes are kept current, metrics on process effectiveness and efficiency are produced and project teams are kept abreast of any changes to processes, practices and associated metrics.
• Define and drive for excellent project controls, project governance and financial governance.
• Provide centralized reporting
• Participates in the development and management of on account training programs.
• Proven success in gaining credibility and building trust
• Advanced writing skills to prepare material where detailed explanation and accurate use of specialized terminology is necessary to effectively communicate.
• Excellent interpersonal and communication skills to quickly develop client and supplier relationships in a rapidly changing environment.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.