at Highmark Health in Boise, Idaho, United States

Company :

Highmark Health

Job Description :

JOB SUMMARY

If living within a 50 mile radius of a Highmark location (PA, DE, WV or NY) this is hybrid role in office 3 days a week.**

This role is part of the Solutions Insights and Validation (SIV) team within the larger Product and Health Experience (PHE) organization. PHE aims to deliver exceptional health experiences through user-friendly products and solutions using the power of data and innovative features to engage customers and clinicians. This role oversees the design and execution of Measurement and Evaluation Plans (MEPs) for all PHE solutions which identify key performance indicators of customer/clinician experience, clinical, cost, and operational outcomes to provide insight and inform strategic decision making.

ESSENTIAL RESPONSIBILITIES

+ Lead the development of a comprehensive Measurement & Evaluation Plan (MEP), which captures all key performance metrics and articulates a plan for data collection & analysis as well as the schedule for insights & analysis reporting for each of the solutions within their assigned portfolio of work. Consult with team members or other enterprise partners in the evaluation of clinically innovative solutions and build buy-in for solution measurement approach with key matrixed Enterprise or partner stakeholders.

+ Manage stakeholders enterprise wide throughout the lifecycle of a solution as it relates to identifying and aligning on solution business objectives, key metrics, targets, data collection timelines, analysis and insights timelines and deliverables within the MEP. Broad stakeholder management including product owners, vendor and industry partners, clinicians, analytic partners marketing, finance, client facing teams, other health system partners.

+ Consult with internal product owners during the solution design phase to ensure that the appropriate data collection methods are in place and that data sources will be available for post-launch measurement & evaluation purposes. Includes consulting on vendor contracting, enterprise data operations and storage, collection of data via enterprise clinical programs, etc.

+ Partner with Enterprise Analytics teams to plan, implement, and maintain the Living Health solution dashboards with the appropriate solution performance data. Manage the delivery of the dashboards according to time and quality, including requirement gathering, beta testing with key stakeholders and publishing results to a