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A primary focus of this position is to help coordinate the efforts of Ambulatory Operations in order to support the development and implementation of multiple strategic initiatives by assisting with the creation of comprehensive program plans for key organizational initiatives. The position contributes to meeting the objective goals of the organization, which include improving overall service levels, the patient experience, quality and safety performance through tracking, analyzing, and reporting program and project initiatives and their progress.

MINIMUM QUALIFICATIONS :

EDUCATION, CERTIFICATION, EXPERIENCE, AND/OR LICENSURE:

1. Bachelor’s Degree in Healthcare Administration or related field; OR

Associates Degree in Healthcare Administration or related field AND two years related experience; OR

High School diploma AND four years related experience.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Maintains agendas, meeting minutes, trackers, and follow up items in an organized and effective manner in order to achieve successful movement of projects. Serves as primary coordinator between multiple stakeholders including Ambulatory Operations, clinical department leadership, IT, marketing, and others

2. Assists Department Leadership in standardization and process improvement endeavors to improve the overall patient experience.

3. Ensures project leaders are kept informed of barriers, progress, and outstanding items.

4. Explores items and inquiries presented by Department Leadership, Clinical Providers and Staff and/or other stakeholders and attempts to achieve resolution independently wherever possible.

5. Pulls, reviews, and analyzes data to evaluate/validate successfulness of implemented initiatives. Applies critical thinking skills to offer solutions on next steps where applicable.

6. Reviews existing metrics and dashboards to assist in identifying deficiencies and areas of improvement. Is willing to offer potential solutions where applicable.

7. Communicates professionally across multiple mediums with internal peers, leadership, as well as external vendors as needed.

8. Coordinates patient communications including paper letters, MyChart messaging, phone calls/text messages.

9. Works collaboratively with ambulatory operations team and other departments to continue optimizing the patient experience.

10. Supports maintenance and improvement of patient facing clinical provider directory.

11. Responds to requests in a timely manner, even if just to set expectations on when a resolution can be offered.

12. Assists with clinic walk throughs and identification of needs in conjunction with construction projects

13. Willing to deviate from normal schedule to provide support to Clinic Go lives as needed

14. Maintains good relationships with inter department coalition such as PDC, IT, Marketing, and the like to the success of projects

15. Cross trains on peer duties to act as a backup as needed.

16. Developments PowerPoints, Excel files, Word documents to support various meetings and initiatives.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Capable of prolonged periods of standing and walking.

2. Ability to lift up to 25 pounds of force occasionally to move objects.

3. Manual dexterity to operate keyboard.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS AND ABILITIES:

1. Ability to work and communicate effectively within department

2. Ability to work well in a high stress environment.

3. Must be flexible with an ability to work in a fast paced and rapidly changing environment.

4. Able to work independently or cooperatively as a team member with independent decision-making ability.

5. Must possess problem solving, analytical, and critical thinking skills.

6. Proficiency with Microsoft Outlook and other Suite programs.

7. Ability to Multi-task and prioritize.

8. Attention to detail- proof reading.

9. Organization and task management.

Additional Job Description:

Scheduled Weekly Hours:

40

Shift:

Exempt/Non-Exempt:

United States of America (Exempt)

Company:

WVUH West Virginia University Hospitals

Cost Center:

132 WVUH HVI Admin

Address:

1 Medical Center Drive

Morgantown

West Virginia

WVU Medicine is proud to be an Equal Opportunity employer. We value diversity among our workforce and invite applications from all qualified applicants regardless of race, ethnicity, culture, gender, sexual orientation, sexual identity, gender identity and expression, socioeconomic status, language, national origin, religious affiliation, spiritual practice, age, mental and physical ability/disability or Veteran status.