Job Description:

Responsible for physician and APP integration into the organization and serves as the main contact for physician and APPs (providers) during pre-boarding interfacing with all groups across the system. Ensures all pre-boarding processes are documented, corresponding tasks are completed prior to starting, service level agreements are met and addresses/solves service concerns as needed.

The schedule is Monday-Friday 8AM-4:30PM MT

• Lead process for new provider onboarding with the organization and initiates appropriate notifications and steps as required for successful provider integration by holding weekly meetings with key stakeholders
• Works directly with each provider throughout the pre-boarding process providing detailed overview of steps, timeline, require documents, signatures and tasks.
• Establishes, monitors and reports the pre-boarding timeline and progress for each provider using the tracking database to ensure pre-boarding steps are coordinated and appropriately communicated to operational and financial departments within the committed time frame.
• Oversight of provider pre-boarding tasks (including those for internal transfers/promotions) within the organization.
• Works closely with internal groups such as HR Onboarding, Provider Talent Acquisition, Marketing, Payer Enrollment, Credentialing, Physician Contracting, Office of Physician and APP Affairs, operations and leadership to ensure all service line agreements are established and met consistently and on time.

Minimum Qualifications

• Three years of experience in a customer service role requiring use of enterprise software systems
• Demonstrated proficiency in computer software including word processing, spreadsheets, presentations, and calendaring.
• Demonstrated customer service and problem-solving skills.
• Experience in a role requiring effective verbal, written, interpersonal communication and collaboration skills.
• Demonstrated skills in diplomacy and discretion with excellent customer relations skills.

Preferred Qualifications

• Bachelor’s degree in a related field (such as business, finance or human resources)
• One year of Human Resources work experience
• Experience using an applicant tracking (ATS) system
• Working knowledge of the healthcare industry, roles, and terminology

Physical Requirements:

Anticipated job posting close date:

05/02/2024

Location:

Key Bank Tower

Work City:

Salt Lake City

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$32.29 - $50.84

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers , and for our Colorado, Montana, and Kansas based caregivers ; and our commitment to diversity, equity, and inclusion .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.