What will I be doing?

The Quality Assurance Manager is responsible for leading, training, and developing the Quality Assurance team and fostering relationships between QA and Sales. They take direction from the Regional Senior Manager in order to achieve the goals of the department.

Here's why you'll love it here - We offer an excellent benefits package to our full-time Team Members that include:

• Salary range: $80,000 - $100,000 per year
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Team Member Recognition and numerous learning and advancement opportunities
• and more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Schedule Details:
Our Quality Assurance Department operates 7 days per week. Shifts range between 8:00am through 8:00pm HST.

Additional Responsibilities Include:

• Responsible for pender and Open Issue Report, Buyers & Financial Commitment Reports, and PCC
• Solidifying sales that need to be recognized for daily revenue for areas in which other QAM’s do not have access
• Manage QAM presentation focused on customer experience, consistency, and HGV standards
• As needed, assist the sales process by conducting deeding and notarization and post sale follow up
• Address any office needs and provide proactive solutions for ensuring there are no disruptions to business
• Meet with current owners at the Sales Gallery and resolve any escalated issues they may have
• Establish a relationship and be the liaison with HGVC Owner Services Team Members (Club), Sales, Resort Operations, Contracts Processing, and other departments as needed
• Manage Quality Assurance Team Performance (Team Lead / QAM / QA Coordinator)
• Responsible for conducting trainings for QAM team and Sales
• Collaborating with Sales Trainer to continue integrated Sales/QAM training
• Coordinate the interview process and present Candidates to Sr. Manager for hiring decisions
• Complete annual performance evaluations for Team Members as well as performance development plans
• Conduct weekly Team meetings to communicate business updates
• Prepare and maintain the Team Member schedules
• Ensure time records are accurate and PTO requests are approved through Oracle
• Additional duties assigned by Management, as needed, to further business objectives.