Genesis Programs Inc.

1732 Palma Dr. Suite 208

Ventura, CA 93003

Job Title:
Receptionist

Job Category:
Administration

Location:
Ventura

Travel Required:
No

Level/Salary Range:
$17.75 - $25.00 / hr

Will Train Applicant(s):
Operations Manager

Job Description Roles And Responsibilities
The Receptionist's primary role is to serve visitors telephone inquiries by greeting, welcoming, and directing them appropriately. The receptionist's primary responsibility is to maintain security, telecommunication systems and distribute information within the office to ensure daily administrative/clerical operations run efficiently. Persons Served must be met with impeccable customer service that represents a beacon of hope and a solution to their dilemma. The receptionist will work collaboratively with the Operations Manager to reinforce the organization's purpose and ensure the delivery of Genesis Programs Inc.'s mission, vision and values as the first point of contact for prospects inquiring about services. To ensure Genesis' efficiency, other job titles or duties may be added to this job description that are not listed below.

Supervision
The Receptionist will report to the CEO/Program Director and be overseen by the Operations Manager

Duties/General Customer Service

• Welcome visitors by greeting them in person or answering the telephone.
• Maintain security by following procedures, locking front door, monitoring logbook and issuing visitor badges.
• Provide basic and accurate information while screening inquiries.
• Schedule appointments and transfer calls.
• Confirm appointments for initial clinical assessment, pre-mid, pre-exit, conjoined sessions, etc.
• Maintain scheduling calendar to ensure daily appointments run smoothly.

Administration Responsibilities

• Manage and distribute information within the office.
• Data entry to maintain participants Electronic Health Records (EHR).
• Coordinate office activities including clinical staff meeting.
• Maintain, generate, and run survey reports.
• Maintain office inventory, ordering of supplies, and ensure the overall appearance is clean and free from any debris or possible risks for injury.
• Upload all participants initial assessments and other documents into their document manager.
• Maintain office and drug testing supplies.
• Maintain correct inventory records on all office drug testing supplies.
• Take minutes during clinical staff meetings.
• Maintain front office appearance and workspace.
• Maintain budget for office and drug testing supplies.

Crisis Interventions

• Ensure critical incident reports are completed in accordance with the organizations P&P manual

Unit Maintenance

• Ensure supplies are stocked at all times.
• Ensure cleanliness of facility.
• Ensure all emergency equipment is working and in compliance.
• Ensure the workstation is clean and properly stocked for the next shift

Qualifications and Education Requirements

Skills and Abilities

• Active Listening Techniques
• Organized and Perceptive
• Motivational Interviewing Skills
• Negotiation Skills
• Critical Thinking Skills
• Dependable
• Handles Stress Efficiently
• Detail-Oriented
• Takes Initiative
• Working Knowledge of Office Equipment (e.g. computers, scanners, faxes, and phone lines)

Education and Certification

• Proficiency in MS Office (MS Excel and MS Outlook, in particular) and other office software packages

Key Competencies

• Adhere to Patient Confidentiality Guidelines
• Adhere to the Professional Code of Conduct
• Maintain Professional Relationship with Patients and Personnel
• Work Cooperatively as a Team Player
• Excellent Communication Skills
• Problem Analysis and Assessment
• Problem Solving Skills
• Good Decision Making
• Proficient Time Management
• Attention to Detail and High Level of Accuracy
• Delegation of Authority and Responsibility
• Information Gathering and Monitoring
• Initiative
• Integrity
• Adaptability

Additional Notes

• Recipients who report a history of substance misuse, abuse or addiction must have a minimum of 3 years substance free.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job-functions.

Job Type: Full-time

Pay: $18.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift

Education:

• High school or equivalent (Preferred)

Experience:

• Receptionist: 1 year (Preferred)

Language:

• English and Spanish (Preferred)

Ability to Relocate:

• Ventura, CA 93003: Relocate before starting work (Required)

Work Location: In person