Why This Role?

Are you passionate about making a real difference in people’s lives? Do you thrive in an environment where your work supports those in need? This is your chance to join a leading nonprofit organization that is dedicated to providing crucial mental health and substance use services. If you’re someone who is energized by helping others and contributing to a meaningful cause, this role is for you!

What You’ll Do:

• Be the first point of contact for clients, helping them schedule diagnostic evaluations with the right care providers.
• Keep client records up-to-date and manage the daily intake log, ensuring no detail is overlooked.
• Collaborate with clinical directors to manage weekly waitlists and maintain contact with clients awaiting services.
• Communicate with referral sources to provide updates on the status of clients waiting to be seen.
• Assist directors with documentation for new clients or specialized referrals, ensuring all processes are smooth and efficient.
• Stay informed about the specialties and availability of clinicians to match clients with the right provider.
• Collect and document client demographics, billing information, and input new client data into the electronic health record.
• Verify insurance coverage, explain copayments, and ensure clients understand any expected costs.
• Secure initial authorizations when required by payers, simplifying the financial process for clients.
• Help place clients in Substance Use Residential Recovery programs and handle enrollment into state systems.
• Engage with clients by understanding and addressing their needs, whether within or outside your scope of work.
• Participate in team meetings to stay aligned on client needs and program goals.
• Uphold strict confidentiality in compliance with federal, state, and agency regulations.
• Provide occasional front desk coverage to support smooth operations.

What You Bring:

• Proficiency with Excel and Word is essential.
• A background in customer service – you have a heart for helping others!
• Experience with insurance authorizations is a plus.
• Bilingual skills in Spanish and/or Portuguese are highly preferred – help us better serve a diverse community!

Job Types: Full-time, Contract

Pay: $20.00 - $25.00 per hour

Expected hours: 35 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Experience:

• Microsoft Excel: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• Spanish (Preferred)
• Portuguese (Preferred)

Work Location: In person