Regional Operations Manager

Overview:

This position is responsible for client relations, employee engagement, account and employee performance management, community outreach, employee development and ensures financial and performance objectives are met. This job description is applicable to the following job titles: Regional Operations Manager, Operations Manager, Area Manager, Senior Portfolio Manager and Portfolio Manager. This position reports to the Division Director of Operations.

Responsibilities:

Act as the primary liaison between ADM and client representatives and ADM employees.
Must ensure a proactive approach to managing accounts.
Ensure contract deliverables are successfully met.
Develop, challenge, and motivate site-level Leadership teams to achieve optimum results.
Manage financial performance of the region including determining trends and areas for improvement; communicating results and implementing the necessary measures to address deficiencies and ensure profitability. Manage overtime and direct labor to ensure results are acceptable to the company, control unbudgeted costs including avoidable losses, and ensure maximum account retention.
Maximize employee retention by ensuring open communications, prompt responses to concerns, proper training and support of site leaders and officers, providing appropriate mentorship and guidance, ensuring opportunities for advancement, and maintaining a culture of mutual respect.
Ensure employees at all levels are trained in accordance with company standards, contract requirements, and licensing authority requirements.
Ensure employees at all levels maintain active security-related licenses and renew their licenses in accordance with the jurisdictional authorityAddress disciplinary problems in accordance with company policy and procedures. Must work with HR to provide prompt notification of complaints of discrimination, sexual harassment, or unfair labor practices.
Build and sustain productive relationships with the corporate team, division team, field employees, clients, vendors/suppliers, corporate partners, and community organizations.
Ensure post orders and related administrative documents are properly created, maintained, and updated in accordance with company requirements.
Ensure proper use, and maintenance of all equipment used at job sites (keys/key cards, cell phones, radios, wands, etc.).
Ensure prompt and accurate completion of payroll.
Submit required reports.
Conduct weekly face-to-face meetings with clients and employees at an interval determined by the company.
Ensure prompt communications with clients.
Conduct periodic after-hours quality management site visits.
Complete personnel action forms and other administrative tasks.
Implement the quality assurance program for their region/portfolio including the effective utilization and management of the company’s enhanced operations engagement initiatives.
Ensure adherence to the company’s safety and risk management program, procedures, and policies.
Establish professional relationships with local law enforcement in each area where their job sites are located.
Stay abreast of industry trends and provide company-approved value-added services as qualified to clients.
Lead business development including developing a sales pipeline, engaging with prospective clients, working with the Division President and corporate to prepare proposals and pricing, promoting the brand and increasing brand awareness in their market, and successfully meeting sales goals as defined by the company.
Other duties as assigned.

Qualifications:

5+ years of experience managing security operations preferred.
Must be flexible as the position is on call 24 hours a day, seven days a week.
Successfully complete all required training.
In accordance with applicable laws, Criminal background records check, motor vehicle records check and drug test are required.
Exceptional customer service skills
Excellent organizational skills
Must be proficient with Microsoft Outlook, Word, and Excel and be able to operate and maintain company-required software programs.
Good business and financial acumen.
Strong analytical, communication, and organizational skills.
Attention to detail.
Ability to remain positive, lead, and embrace change.
Thrive in a fast-paced, dynamic, public-facing environment.
H.S. Diploma/GED. College degree preferred.
Subject to change at the company’s sole discretion.

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