Who We AreJoin a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Come join our team as a Escrow Operations Supervisor. This is a remote role.

• Responsible for establishing, streamlining, and managing processes, procedures and programs related to escrow operations and support functions. Manage and lead teams who perform a wide range of duties related to escrow operations. Manage processes and policies. Partners with and acts as a liaison between groups to ensure that compliance, policy adherence, production goals, and timelines are met. Ensures employee conformance to established practices and proper training of staff.
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  Supervises a staff responsible for day to day operational activities of a defined function within the escrow process (i.e. Escrow Assistants and Escrow Processing groups). This supervisory role is intended to cover a range of supervisory roles within the escrow process. May be found in a centralized processing unit. Acts as a liaison with internal and/or external businesses, establishing and enhancing local relationships.

• Essential Functions

  • Supervises a staff responsible for production activities associated with supporting an area of the escrow process/operations activities.
  • Implements processes and metrics to monitor and improve customer service, quality, turnaround time and productivity. Relieves branches of high-volume paperwork
  • Role may be found in a centralized processing unit.
  • Delegates tasks, manages work flow and makes recommendations for staffing and training needs. With management consultation, interviews candidates, provides hiring recommendations, writes and conducts performance reviews, and provides ongoing feedback and coaching. Advocates for employees and communicates compensation changes
  • Provide regular status updates and reports to manager

  Knowledge and Skills/Technology Used

  • Process and detail orientation
  • Proficient computer skills and solid knowledge of company operating systems and applications
  • Multi-tasking, problem-solving and customer service skills
  • Successful track record of executing day to day operational responsibilities, along with participating in, developing and completing projects in area of expertise
  • Able to implement and enforce processes to ensure compliance and quality
  • Provides others with reliable information and uses good listening skills
  • Able to establish and maintain effective working relationships at the departmental level

  Typical Education

  • Bachelor's degree preferred

  Typical Range of Experience

  • 3-5 years of directly related experience
  • 2+ years demonstrated experience in a lead or supervisory role

What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.