Job Overview:

ELEVATE YOUR STANDARDS AND ENJOY REAL STABILITY.

American Residential Services is the largest provider of residential and commercial services in the United States, employing more than 7,000 professionals across the country. ARS has been serving customers with HVAC, Plumbing, and Electrical solutions for over 45 years since its establishment in 1975.

We are looking for people who want to innovate, achieve, grow, and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards, and opportunities of working for one of the largest providers of residential and commercial services. If you have a love for finding a solution and being the hero who saves the day, ARS has an opportunity for you!

Join a team that RECOGNIZES and REWARDS your accomplishments!

Starting pay $17/hr. PLUS, BONUS!!!

Schedule: 24/7 Contact Center – Flexible Scheduling, including nights and weekends.

- Proficiency in English; multilingual or bilingual skills are a plus
- Strong communication skills to effectively interact with customers
- Ability to provide outstanding customer service in a fast-paced environment
- Experience in sales or upselling is advantageous
- Competency in data entry to input and update customer information efficiently

This position offers a dynamic work environment where you can enhance your customer service and sales skills while assisting customers with their needs. If you are a motivated individual with excellent communication abilities, we encourage you to apply for this rewarding opportunity.

Customer Service Representative Requirements:

• Customer service experience required. (call center experience preferred).
• Ability to provide exceptional customer service delivery with both inbound and outbound customer calls.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Demonstrated passion for excellence in treating and caring for customers.
• Has a pleasant, patient, and friendly attitude.
• Strong decision-making and analytical abilities.
• Possess a strong work ethic and team player mentality.
• Willingness to work a flexible schedule including weekends. (Discuss all schedule requirements at the interview).
• Bilingual English/Spanish fluency a plus!
• All candidates are required to undergo pre-employment drug screen and background checks.

As the employer of choice, we offer an Industry-Leading Benefit Package:

• Choose from one of FOUR health insurance options, starting !
• HSA (Health Savings Account) and annual company contribution for specific plans.
• FSA (Flexible Spending Account) for specific plans.
• Dental and Vision Insurance options.
• 401(k) with weekly match contribution
• 13 PTO Days + 8 Paid Holidays.
• Company-paid life insurance policy, Short-term disability, long-term disability (additional life insurance options are also available).
• Discount Programs with our partnered accounts (Childcare, Personal cell phone, auto, insurance, etc.).

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. **Sign-On Bonuses may be available; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday

Work setting:

• Remote

Application Question(s):

• Are you available to work weekends?

Experience:

• Customer service: 1 year (Preferred)

Work Location: Remote