You will make the difference between selling coffee and experiencing Nespresso!

Do you have a passion for coffee and a knack for exceptional customer service? Join our team as Coffee Specialist/Sales Associate. As the welcoming face of our retail boutique, you will guide and assist our customers, providing a highly engaging experience that goes beyond selling coffee. Your knowledge will help customers discover their perfect coffee match and create unforgettable moments with Nespresso!

WHAT’S IN IT FOR YOU:

· Competitive pay – Plus quarterly bonus’s for achieving team sales and service goals.

· Coffee expertise - You will learn all about coffee and become a coffee expert.

· Caring Culture – Nespresso is known for a culture that inspires you to be, feel and do your best ultimately caring for our people. Join a supportive and collaborative team environment. Enjoy participating in one of many employee led DE&I Resource Groups. Working with us is like a fresh cup of coffee – warm, welcoming, and revitalizing.

· Growth and Development – At Nespresso, you have an opportunity to build a career that aligns with who you are. You will be supported in personal development and empowered to take ownership of your career journey.

· Purposeful work – As a B Corp we view coffee as a force for good. Enjoy work that is making a positive impact for humans and our planet.

WHAT WE OFFER:

Nespresso offers retail employees performance-based incentives and a total rewards package, which includes a FREE Nespresso machine and coffee product allowance, a 401k with company match, educational reimbursement, health and mental wellness programs, DE&I resource groups, commuter benefits, pet adoption reimbursement, employee recognition program and discounts at over 2,000 companies and much more! (Incentives and/or benefit packages may vary depending on the position.)

WHAT YOU’LL BE DOING:

· Brand Advocate: You share our mission and values in sustainability and recycling, contributing to positive change through the power of coffee.

· Customer Obsessed: You have a heart for hospitality and working with people.

· Greet and Engage: You create a memorable experience for customers, making them feel valued and eager to return.

· Listen and Learn: You understand the customer’s needs and recommend personalized coffee and machine solutions.

· Product Knowledge and Promotions: You offer complimentary coffee tastings and showcase your coffee and product knowledge to build our customer base and sales.

· Team Collaboration and Respect: You proactively support and collaborate with team members to create a cohesive and successful work environment.

· Operations and Safety: You will take part in maintaining our elegant boutique environment, assisting with shipments, arranging eye-catching displays, keeping the coffee wall stocked and ensuring cleanliness.

· Training and Learning: You will undergo a training period that sets you up for success well beyond your first day.

WHAT YOU BRING:

· You are inherently a people person and thrive in a customer service environment.

· You enjoy working in a fast-paced environment, thinking on your feet and adaptable to change.

· You are punctual and available to work open and closing shifts, weekends, and holidays.

· You have patience for day-to-day challenges and are resourceful in troubleshooting on the spot.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 30 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Ability to Relocate:

• Boston, MA 02199: Relocate before starting work (Required)

Work Location: In person