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Our Technicians have great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertise. We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships. The In Store Solutions Expert will work inside a retail store, and be the face of Asurion, delivering award-winning, personalized customer experiences.
ESSENTIAL JOB SKILLS/DUTIES:
Provides solution to customer issues relating to device problems, including but not limited to operational, maintenance and repair aspects of devices
Provides resolution to customer issues relating to device problems, including but not limited to operational, maintenance and repair aspects of device.
Repairs smart phones by utilizing tools and processes to triage, determines most effective method to repair, then repairs the device.
Daily engagement with customers face-to-face who need repair and triage and delivers an outstanding customer experience within a retail store.
Bring sales experience to consistently sell the Connected Home product and Serve, Solve, and Sell on every customer interaction
Learn and apply the details of the Connected Home product, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their needs
Perform in your role and achieve your goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurion’s Core Values
Performs other duties as assigned
SKILLS:
Technical skills:
EDUCATION AND EXPERIENCE:
Required Education and Experience
Six months experience with product service support or electronics troubleshooting
One or more years of customer service/retail sales experience preferred
High School diploma or equivalent preferred
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
Shift:
Weekly day range:
Ability to Commute:
Work Location: In person