Responsibilities
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Team Introduction
Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. As a Risk Management Program Manager, you will be part of a team consisting of policy managers, investigation ops, and program managers to drive cross-functional collaboration in the design and management of projects to ensure balance between growth and sustainability of the platform in each market.

We are looking for talented individuals to join our team in 2025. As a graduate, you will get unparalleled opportunities for you to kickstart your career, pursue bold ideas and explore limitless growth opportunities. Co-create a future driven by your inspiration with TikTok.

Successful candidates must be able to commit to an onboarding date by end of year 2025.

Applications will be reviewed on a rolling basis. We encourage you to apply as early as possible.

Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities:

• Contribute to the operational success of Seller and Listing Governance by actively participating in the evolution of our business and risk management capabilities.
• Display a strong grasp of risk management by effectively navigating challenging conversations with leadership teams and driving risk-based decision-making and accountability.
• Be a connection point across key stakeholder groups.
• Lead cross-functional teams during business or service disruptions.
• Report on business impact and severity based on investigations and data analysis.
• Help prioritize competing business needs and communicate them effectively to Product teams, influencing the product roadmap to meet stakeholder requirements and support business strategy.
• Organize and conduct planning, training, and practice drills for risk teams to ensure they are ready for any potential incidents.
• Coordinate post-incident findings with cross-functional stakeholders.
• Identify and implement strategies and new policies to improve processes and reduce risk at scale.

Qualifications

Minimum Qualifications:

• Currently pursuing Masters degree
• Eager to learn and become proficient in company infrastructure, policies, products, tools, systems, and data.
• Demonstrated interest in program management, including planning, executing, and overseeing projects to ensure they are completed in a timely manner.
• Ability to use data and metrics to measure impact and identify areas for improvement.
• Excellent communication and stakeholder management skills with the ability to clearly communicate at all leadership levels.
• Sets and strives to achieve ambitious goals, measuring success through tangible outcomes and key performance indicators.
• Maintains composure under pressure, facilitating open communication to address and resolve conflicts effectively.
• Proactively identifies and resolves challenges, using a resourceful and creative problem-solving approach.

Preferred Qualifications:

• Strong interest in consumer product safety, risk management, compliance, or regulatory research fields.
• Interest in coordinating complex incidents within a highly intricate environment, such as multi-national corporations.
• Demonstrates ownership and a proactive attitude; self-starter with the ability to work well under pressure to solve problems and achieve objectives.
• Comfortable managing through ambiguity, making thoughtful and sound decisions.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2
Job Information
The base salary range for this position in the selected city is $125400 - $139333 annually.

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Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

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Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

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We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

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Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

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We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

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For Los Angeles County (unincorporated) Candidates:
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Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

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1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

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2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

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3. Exercising sound judgment.