Simply Home Sales Associates are a unique team of individuals who are responsible for maximizing store sales by having thorough product knowledge and ensuring that each customer is provided a well-rounded, superior customer service experience.

ESSENTIAL FUNCTIONS:

• Provides a branded and inviting first impression for customers by making sure all areas of the store are presentable at all times which also reflects organizing expertise.
• Provides fast, friendly, and knowledgeable service with a sense of urgency. Provides attentive, courteous, and professional service while maintaining a high-level of product knowledge and balancing day-to-day tasks.
• Possesses strong communication and teamwork skills, with the ability to multi-task daily tasks (stocking, zoning, merchandising etc.) with customer service demands.
• Provides solutions and recommends display and product improvements based upon customer trends to increase sales.
• Commits to continuous training and development of skills including but not limited to product knowledge and selling strategies.
• Masters the POS system and maintains up-to-date knowledge of cashiering and POS functions while on scheduled cashiering shifts in order to provide customers with a quick, easy, and secure checkout.
• Monitors all sales space for proper replenishing of merchandise. In accordance with procedures, replaces merchandise as appropriate to the level of sales. Checks to make sure that appropriate merchandise is properly marked with price tags or SKU numbers. Notifies management when products are in need of reordering.
• Protects company assets by following all policies and procedures. (Cashiering procedures, Internal and External Theft, etc.)

OTHER FUNCTIONS:

• Provide customer assistance with lifting/carrying large or bulky items.
• Provides assistance to other team members as needed.
• May be asked to lead product knowledge and other sales workshops for small and large groups of customers.

EDUCATION AND EXPERIENCE:

• High school degree or equivalent.
• Minimum of twelve months of equivalent experience in a related field required (e.g. Customer Service, Retail, Sales, etc.).

OTHER SKILLS:

• Excellent customer service and telephone skills
• Must be able to maintain a high energy level, be outgoing and sociable, and have the ability to approach customers with enthusiastic and friendly service at all times.
• Must be able to maintain a positive disposition, even when faced with difficult situations.
• Adheres to company safety and security procedures at all times.
• Ability to work effectively and think quickly and soundly under pressure and maintain a high degree of judgment, especially when assisting customers with unusual or infrequent requests. Must be able to work effectively with difficult customers and work effectively with distractions.
• Well-organized and attentive to detail. Must be able to multi-task, meet deadlines and take initiative.
• Proven ability to work with mathematical concepts. Must be able to cashier with accuracy, balance register at the end of each shift in a timely manner.