JOB RESPONSIBILITIES:

SAP End-User Support: Module: SD/MM/PP/FICO

User Assistance and Support

Respond to end-user queries related to SAP.
Provide timely resolutions to user-reported issues, including system errors, transaction problems, and system performance.
Escalate complex issues to higher-level support teams (SAP consultants - Outsourcing) when necessary.

Troubleshooting and Issue Resolution:

Diagnose and resolve SAP-related technical and functional issues (e.g., login issues, system errors, transaction problems).
Assist in resolving issues across SAP modules (SD/MM/PP/FICO)

System Monitoring and Maintenance

Perform daily system health checks to ensure SAP systems are functioning properly.
Identify and troubleshoot system performance issues, bottlenecks, or configuration errors.
Collaborate with SAP Basis Consultant teams (Outsourcing) to ensure system availability and performance.

User Training and Guidance:

Conduct training sessions or one-on-one coaching for users on SAP functionalities.
Create and update user manuals.

Documentation and Reporting:

Document all support tickets, resolutions, and escalations for future reference.
Assist with data entry, process documentation, and report generation using SAP modules.

Collaboration with Teams:

Work closely with Teams, SAP consultants, and business analysts to resolve issues and improve system functionality.
Coordinate with business units to understand their requirements and align SAP functionalities to meet their operational needs.

SAP System Enhancements:

Bi-weekly meeting with SAP ECS (Enterprise Cloud Services) to update Earlier Alert Watch Report status.
Assist in identifying opportunities for system improvements and enhancements.
Participate in testing and implementing new SAP updates, patches, and functionalities.

Compliance and Security:

Ensure SAP end-users comply with the company’s SAP usage policies (User roles).
Assist in maintaining data integrity, security, and confidentiality within the SAP environment

OTHER RESPONSIBILITIES:

Take possession of Client/User/IT/Communication concerns.
Diagnose and troubleshoot manufacturing software and equipment.
Investigate computer issues for plant and office personnel.
Advance concerns to appropriate personnel when necessary.
Provide technical support for any plant and office personnel during shift hours.
Maintain inventory list of IT equipment.
Provide support for all communication systems including telephone lines, cellular phones, cabling, telecommunication billing, fax, copier and ordering of services and supplies.
Install and configure new systems and reallocate older systems.
Routinely update ticketing system on a regular basis.
Maintain effective security and virus protection systems for server and desktop computers.
Other tasks and responsibilities related to IT coverage for the company.
Work in both an office setting and production/manufacturing area with exposure to dust, noise, and varying temperatures.
Moderate levels of walking, standing, bending, and lifting when performing job duties in the production area. Office setting requires sitting and use of a computer terminal/workstation.
Address IT issues that interrupt production operations as overseen by both Operations/Production management staff and IT Manager.

EDUCATION/EXPERIENCE:

Required:

Preferred:

Experience in working with EDI (830/ 850/ 856/ 862/ 810/ 820/ 824).
Experience in working with IBM Sterling B2B Integrator.
Experience in working with OpenText B2B Management Center.
Experience in a specific industry (e.g., automotive, manufacturing) where SAP is extensively used.
Knowledge of SAP implementation and project management processes.
Soft skills: (Problem-Solving, Communication…)
MS Office 365 (Word, Excel, PowerPoint…)