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Job Description
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Position Description
Under constant supervision, the Scheduler will adhere to the physician/departmental scheduling protocols to correctly and accurately schedule patients for appointments that best fit the patient's schedule. Must follow strict customer service guidelines and maintain excellent customer service scores. Must work well under pressure and stress and handle high volumes of calls and workload accurately. Must follow APAS training/Health System policies at all times while direct supervision lies with the satellite manager; over responsibility under the administrative director.
Position Requirements
High School Diploma or GED and 2 years or more of experience in Medical Office/Health Care or related setting. Skills required: Customer Service, Basic Computer and MS Office, Calculator, Keypunch speed of at least 35 wpm. Working knowledge of information systems, insurance processes, medical terminology. Experience managing a high volume of callers through a multi-line phone system.
Preferred Requirements
Associates Degree: Medical Office/Business Management or related field. 2 years or more of experience in Health Care Revenue Cycle. Medical terminology, Bilingual, CPT and ICD-9 coding experience preferred. CPT and ICD-9 coding certified preferred.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.