Scheduling Coordinator III (Waltham Radiology)
- Boston Children's Hospital
- Waltham, MA
- Full Time
- 19 days ago
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Job Description
At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
The Scheduling Coordinator III shall be responsible for:
- Scheduling complex appointments. Responding to patients’ concerns and needs. Entering appropriate information in hospital IT systems and coordinating care with interpreter services, when necessary. Having in-depth knowledge of at least one area/modality and acting as a resource for that area/modality. Assisting the Team Lead and/or Supervisor as needed.
- Collecting, verifying, recording, and processing patient demographics, insurance/payment, and referral information required for patient appointments in accordance with HIPAA approved procedures. Entering the correct CPT codes to describe examinations and ICD-9/10 codes to facilitate the authorization process. Running reports as needed. Trying to resolve any issues that arise and knowing when to escalate to Team Lead.
- Screening patients for potential contraindications for examination and/or location according to area needs, escalating questions and issues appropriately. Accurately filling out paper and/or electronic screening forms, when necessary. Updating screening/scheduling information, when necessary. Assisting Scheduling Coordinators I and II with difficult situations that arise.
- Answering, screening, and routing telephone calls in a courteous and respectful manner following departmental guidelines. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assistance within the scope of knowledge and authority.
- Creating registration and performing check-in for patients in EPIC. Performing the responsibilities of the receptionist in the modality, assuring that patients are greeted in a timely manner and monitoring the activities in the waiting room.
- Working with others to promote and encourage each person’s contribution to the interdisciplinary team toward achieving optimal patient goals and outcomes. Providing exceptional care, exceptional service.
- Being able to work independently without direct supervision. Providing support to levels I & II. Training others and acting as a resource.
Schedule: 100% onsite, Waltham
To qualify, you must have:
- High School Diploma/ GED
- 2 years of healthcare administration experience
- Analytical skills and judgment to interpret data and take appropriate action in circumstances and situations that vary. Contributes to a supportive team environment within and between other departments and organizations.
- Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
- Strong attention to detail, commitment to excellence, strong planning and organizational skills, using time efficiently, and prioritizing and coordinating tasks appropriately.
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Boston Children’s Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption).
Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.