Cranberry Home Care has an immediate opening for a Scheduling Coordinator to join our team!

This position will be Monday-Friday, 8:30-4 in our Middleboro, MA office.

The right candidate must have great telephone skills, be able to multi-task, have strong problem solving and organizational skills, and be able to work in a fast-paced, changing environment.

About Us:

Cranberry Home Care is special in that we are NOT a corporate franchise. We are a private, Middleboro based, family owned, and operated agency committed to providing compassionate care and assistance to those who wish to remain living safely and independently in the cherished environment they call "home". We value our caregivers and strive to ensure each member of our team feels appreciated, respected and a valued. Without our great caregivers, Cranberry Home Care would not be able to provide our clients with the exceptional care they receive every day!

Key Responsibilities:

The Scheduling Coordinator carries out various functions, such as:

• Arrange and maintain schedules for a given caseload of clients that are in line with client care plans and availability of Caregivers.
• Receiving and building new client schedules based off contracted hours, promptly filling clients schedule with best suited Caregiver to ensure a smooth entry.
• Scanning schedule daily, updating and sending out PDF for available upcoming shifts to all caregivers.
• Handling Caregiver call outs and time off requests by filling and or finding coverage.
• Following up with clients and Caregivers to inform them of any changes such as cancellations, fill ins, and/or time alterations while adhering to scheduling policies
• Build a professional relationship with Clients and Caregivers to ensure excellent service delivery.
• Documenting and noting phone conversations and email correspondences in WellSky system.
• Responsible for properly entering Client and Caregiver information into WellSky platform and updating it should any changes arise such as upcoming client appointments, schedule change/time alterations.
• Strong communication and customer service skills; implementing a seamless communication flow both externally and internally.
• Handling office tasks such as checking the mail, data entry, ordering office supplies, etc.
• Being comfortable using Microsoft Office Programs – Word, Excel, PowerPoint.
• Being the first point of contact by greeting and welcoming guests in a friendly and professional manner.
• Other duties as assigned.

Requirements:

• Must have good interpersonal skills, must be a people-person and easy to approach.
• Must be detail orientated and organized.
• Ability to multi-task, and problem solve.
• Must have the ability to prioritize in the face of multiple tasks and or duties.
• Should have a good knowledge and understanding of customer care ethics.
• Must attend team/staff meetings as required.
• College degree in business or psychology preferred but not required.
• 1-2 years of home care scheduling and office experience is preferred but not required.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 37.5 per week

Benefits:

• Paid sick time
• Paid time off

Schedule:

• Monday to Friday

Work Location: In person