Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF MENTAL HEALTH & SUBSTANCE ABUSE SERVICES, MEMPHIS MENTAL HEALTH INSTITUTE DIVISION, SHELBY COUNTY

Qualifications

Summary

Responsibilities

• Supervises security function at a large state institution by assigning, training, supervising, and evaluating security staff and their work, making recommendation on employment, retention, promotion, demotion, dismissal, and other human resources actions, enforcing policy and procedures for operations and functions within sphere of authority.

• Performs liaison work with law enforcement agencies and other entities as required.

• Responds to calls and takes appropriate action to assist in emergency situations.
• Searches for and apprehends missing or unauthorized individuals.

• Supervises and participates in the preparation and maintenance of records such as incident reports, vehicle citations, logs of visitors and others, and personal property reports.

• Studies relevant security policies and procedures and makes recommendations for change in order to effect improvements in economy, efficiency and quality of organization, operations and services.

• Supervises and participates in the control of entrance and exit of persons at a facility.

• Supervises and participates in the patrolling of facilities and the monitoring of alarms and audiovisual/security systems (e.g., TV monitors) to check for security, hazards, disturbances, and violations of pertinent laws, rules, and regulations.
• Visually monitors individuals to ensure safety and compliance with policies, rules and regulations.

• Communicates with supervisor and other facility staff by telephone, in written form, e-mail or in person to advise of any security concerns or provide information.

• Operates patrol and transport vehicles to complete security patrols or transport valuables and individuals.

• Creates and/or reviews work schedules to ensure adequate staffing levels.

• Operates two-way radios and other communications devices to accomplish security tasks.

Competencies

• Ethics and Values
• Conflict Management
• Customer Focused
• Written Communication
• Building Effective Teams
• Directing Others
• Dealing with Ambiguity
• Decision Quality
• Approachability
• Confronting Direct Reports

• Intermediate knowledge of accepted practices for providing security services

• Active listening skills
• Active learning skills
• Basic reading comprehension skills
• Basic speaking skills
• Basic writing skills
• Social perceptiveness skills
• Basic skills in using computer software such as word processing and spreadsheet software

• Ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion
• Ability to read and understand information and ideas presented in writing
• Ability to keep or regain body balance or stay upright when in an unstable position
• Ability to see details at a distance
• Ability to see under low light conditions
• Ability to see objects or movement of objects to one¿s side when the eyes are looking ahead
• Ability to tell the direction from which a sound originated
• Ability to listen to and understand information and ideas in speaking so others will understand
• Ability to apply general rules to specific problems to produce answers that make sense
• Ability to communicate information in speaking so others will understand
• Ability to tell when something is wrong or is likely to go wrong
• Ability to communicate information and ideas in writing so others will understand
• Ability to add, subtract, multiply, or divide quickly and correctly

Tools & Equipment

• Motor Vehicle
• Golf Cart
• Security surveillance/monitoring equipment
• Two-way radio and other communication equipment
• Restraint devices and other security equipment
• Personal Computer

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.