Summary:

The incumbent is a pivotal member of our operations which requires a high-level of integrity. Responsible for, but not limited to: the safety and protection of guests, team members and casino property; promotes superior guest relations and a safe, friendly environment by preventing/reporting unsafe and illegal behavior within the applicable laws, guidelines, policies and procedures.

Essential Functions:

• Responsible for securing and protecting company assets, team members, and guests.
• Responds to emergencies or arranged assignments with appropriate diligence for the situation.
• Performs perimeter checks and internal checks of building(s); systematically checks effectiveness of locks while performing checks.
• Investigates and seeks resolutions to guest complaints and other guest service issues.
• Observes and reports incidents, procedure violations, safety hazard violations, and criminal activities as they occur.
• Coordinates with appropriate law enforcement agencies concerning all criminal activity taking place on Colville Gaming property, including investigations of criminal and civil violation incidents.
• Writes and distributes incident reports to appropriate departments immediately following incident.
• Restricts and prevents access to sensitive casino areas by unauthorized persons.
• Transports company property and assets – e.g. machine/sports wagering kiosk drops, assets between sites, etc.
• May prepare daily, monthly and annual paperwork and any reports according to department and company needs as assigned.
• Removes unruly, belligerent and intoxicated persons from casino premises, as directed by casino management.
• Helps to ensure compliance with all departmental, company, gaming, state and federal laws, policies, procedures and any other applicable rules and regulations; enforces all required safety codes.
• Must maintain confidentiality.
• Performs assigned work duties in a guest service, friendly and safe manner.
• Operates and maintains office equipment, including but not limited to: computer, programmable telephone system, programmable fax and multi-use photocopier.
• Provides a high standard of professionalism and guest service.
• Performs other duties and special projects as assigned.

Knowledge, Skills, and Abilities (Minimum Qualifications):

• Must be at least 18 years or older.
• High School Diploma, GED or equivalent.
• Valid Washington State Driver’s License is preferred.
• Ability to understand, speak, communicate and read the English language.
• Must have skill in writing reports.
• Must have excellent observation skills.
• Must possess a current and valid Tribal Gaming License.
• Must possess certification in both CPR and basic first aid within first 90 Days.
• Working knowledge of security systems and safety procedures preferred.
• Must have exceptional verbal and written communication skills.
• Must be professional at all times.
• Ability to maintain confidentiality.
• Ability to be fair, consistent, honest, and unbiased.
• Must be able to follow directives and assigned schedule.
• Must be computer literate with proficiency in Windows based programs and ability to operate general office equipment.

• Ability to learn and apply appropriate basic self-defense skills and Use of Force for security.
• Ability to apply applicable laws, regulations, policies, and procedures.
• Must successfully complete required training which includes formal casino training and Basic Security Officer training.

• Ability to communicate professionally in written, verbal, and non-verbal format while portraying a friendly tone, word choice, and body language.
• Ability to work various shifts including evenings, holidays, weekends, and overtime.

Physical Demands / Work Environment:

• Manual and finger dexterity as required to perform daily job duties.
• Ability to frequently sit, walk and/or stand for prolonged periods.
• Ability to perform continuous physical exertion as needed.
• Ability to frequently kneel, bend, squat and/or reach.
• Ability to occasionally lift and/or move up to 35 pounds.
• Ability to perform CPR.
• Ability to run up several flights of stairs or sprint a few hundred yards in emergency situations.
• Frequently exposed to a high level of noise in the work environment.
• Ability to stay level headed and respond quickly in stressful situations.
• Frequently exposed to a stressful work environment.
• Frequently exposed to tobacco smoke.
• Frequently exposed to outside weather conditions, including variations in temperature and precipitation.
• Occasionally exposed to fumes or airborne particles.
• Occasionally exposed to toxic or caustic chemicals.
• Occasionally exposed to bright and or flashing lights.
• Occasionally exposed to belligerent, combative and/or intoxicated guests.
• Sufficient visual acuity to write, recognize printed materials, computer screen, and notice non-verbal behavior.
• Speech and hearing ability to project voice to small and large audiences, carry on telephone/radio conversations, hear and grasp verbal communications and equipment prompts.