Cardinal Health

Senior Analyst - Meeting Technologies

  • Cardinal Health
  • Dublin, OH 43017
  • 2 days ago

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Job Description

What IT Client Support contributes to Cardinal Health

IT Client Support is responsible for providing Tier 2+ support for software and hardware devices (virtual or physical) related to desktops, laptops, warehouse technologies, and associated peripherals.

Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.

Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests.

Ability to work independently or via a team collaboration process.

Experience providing support via in-person, phone, or remote methods.

Installs/removes/configures hardware and software.

Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service.

Partners with end users to correlate business requirements to technology solutions (strong business acumen).

Prioritizes effectively and escalates as needed.

Responds to customer needs and services as assigned.

Qualifications

Bachelors degree in related field or equivalent work experience

2+ years experience in related field preferred

Applicable technical certifications preferred

What is expected of you and others at this level

Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks

Works on projects of moderate scope and complexity

Identifies possbile solutions to a variety of technical problems and takes actions to resolve

Applies judgment within defined parameters

Receives general guidance may receive more detailed instruction on new projects

Work reviewed for sound reasoning and accuracy

Cardinal Health is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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