Comcast

Senior Specialist, Entertainment Devices & Planning

  • Comcast
  • Philadelphia, PA 19103
  • 14 days ago

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Job Description

Comcast brings together the best in media and technology.

We drive innovation to create the world's best entertainment and online experiences.

As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines.

We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day.

If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary Xfinity’s Entertainment platforms are include the most complete, full-spectrum TV experience bringing together live TV, sports, and music – all easily controlled and searched with our award-winning Voice Remote.

The Sr.

Analyst, Entertainment Devices is responsible for delivering high quality, reliable Xfinity Entertainment experiences.

They will help establish and measure our core video KPIs and drive efforts to meet these metrics.

They will focus on video quality, helping to drive continuous improvement in the CX, build customer loyalty and improve video NPS as part of the Consumer Entertainment Services team.

Job Description

Core Responsibilities

Lead initiatives to utilize video inventory in a way that executes on our device strategy, meets organizational objectives, and supports delivery of the right devices to the right customers for an optimal customer experience.

Tracking and reporting core video metrics and performance of key initiatives; investigating, course correcting, resolving data discrepancies or variances from plan

Establish a video quality program, including defining key areas of improvement and building a cross-functional team to drive ongoing quality improvement

Manage video NPS, including identifying and coordinating with partners to prioritize fixes to issues and pain points

Support in-lifecycle tracking and reporting on project performance metrics and opportunities for optimization

Regular partnership with various cross-functional stakeholders, including divisions, TPX, procurement, supply chain, IS, marketing

Understand video device strategy and equipment capabilities to produce quarterly device performance snapshots, including key feature, capability and performance data.

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance.

Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.

Minimum Requirements

Bachelor’s Degree or equivalent.

Project management and time management skills, with proven ability to handle multiple competing priorities at once.

Proficient with the Microsoft Office Suite (Outlook, Word, Excel, Power Point, Teams, etc.) as well as file management platforms such as Smartsheet and SharePoint.

Strong communication skills, both written and oral, including tailoring messages to varying audiences as well as translating complex or technical information into clear, concise business language/visuals.

Strong analytic skills, with ability to dig into and analyze data to identify opportunities, conduct root cause analyze, measure program effectiveness and translate into recommendations.

Strong research, organizational, planning and learning skills.

Critical thinker, comfortable synthesizing available information to troubleshoot, formulate recommendations, keep projects pushing forward

Proactive working style, including leadership and communication

Embodies a customer-first mindset in all aspects of work planning and decision-making

Personal qualities of integrity, credibility; motivated and committed to excellence; positive attitude and can do work ethic.

Strong interpersonal skills: collaborative, relationship builder, motivates others, promotes teamwork, excellent written and verbal communication skills.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace.

We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.

Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.

Additionally, Comcast provides best-in-class Benefits.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.

That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the compensation and benefits summary on our careers site for more details.

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