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CornellCookson, a division of Clopay Corporation is a leading manufacturer of commercial and grille doors. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success and we are looking for dynamic individuals to join our team.
We have an excellent opportunity in our Technical Support department for a Service Advisor 1 - Electrical focused Customer Service Representative (Office) in either our Mountaintop, PA Facility or our Goodyear, AZ Facility.
Summary:
Lead CornellCookson electrical support efforts by handling all electrical aspects of our product line. Assist with electrical issues of moderate difficulty, troubleshooting, warranty components, and focus on extraordinary customer satisfaction. Be a resource for the electrical products and support department. Support the electrical needs of internal and external customers. Diagnose all electrical-related issues and take proper measures to resolve. Assist in other areas as necessary and work cooperatively with others to help achieve company goals.
Responsibilities/Principal Duties
Job Requirements:
Qualified candidates must possess the following minimum qualifications and experience:
Problem Solving
Ability to analyze problems, create solutions and make sound, independent decisions and corrective actions.
Scope of Control
Use company resources (Engineering, Production, QA, and Inventory) in addition to his/her own technical ability to diagnose problems and provide satisfactory solutions to quality problems.
Communication/Cooperation
Must be able to develop mutually beneficial distributor/vendor relationships. High level of communication, teamwork and interpersonal skills required. Must have excellent verbal and written communication skills. Must be an excellent trainer. Customer focus is primary.
We offer a competitive salary and a very comprehensive benefits package, including 401K, paid holidays, sick, and vacation time.
Equal Opportunity Employer, providing a drug-free work environment.
EOE Male/Female/Disabled/Veteran - We welcome applications from Veterans and the Disabled!
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