Job Summary

The Service Coordinator I is responsible for coordinating service solutions that result in the work assignments for the Service Technicians and solutions for our customers. This Service Coordinator is also responsible for a variety of office and service administration procedures.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Answer phones and email communications. Provide the appropriate support and direction on customer inquiries and needs. Return calls to various parties promptly.
• Create the service call entry in the appropriate record system.
• Efficiently invoice service work accurately and timely. Post vendor invoices for Accounts Payable.
• Schedule and dispatch service calls effectively.
• Ordered parts, as needed, for service work and maintained records related to parts orders.
• Process customer credit card payments promptly. Ensure records are secure and filed appropriately.
• Conduct miscellaneous warehouse-related duties, as identified.
• May be responsible for other office-related duties, as identified by the Division Vice President and/or Operations Manager.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• (K) Knowledge of working with technology and Microsoft Office.
• (K) Knowledge of administration workflows related to work orders and invoicing.
• (S) Demonstrates excellent communication and customer service skills.
• (S) Demonstrates strong organizational skills.
• (A)Ability to interact professionally with internal and external customers.
• (A)Ability to work in a fast-paced environment.

Supervisory Responsibilities

• This position has no supervisory responsibilities.

Work Environment and Physical Demands

• In office environment
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Travel

• This job requires no planned business travel.

Education and Experience

• High School diploma or equivalent is required.
• 1 to 3 years of experience in a similar role is preferred.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

EEO Statement

DuraServ is an equal opportunity employer. We prohibit discrimination and afford equal employment opportunities to team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Our EEO policy applies to all aspects of the relationship between DuraServ and its team members, including recruitment, employment, promotion, transfer, training, working conditions, compensation, benefits, and application of policies.